ICT On-Site Support and Build Area Staff | CUBAO | URGENT!

Acquire Intelligence; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Acquire Intelligence in the Philippines seeks an IT support specialist to troubleshoot hardware and software, set up desktops and peripherals, and ensure systems meet security standards.

You will document issues, assist with VPN configurations for remote work, and help prepare machines for home use, coordinating logistics as needed.

Responsibilities

• Troubleshoots minor equipment malfunctions and corrects them as directed by knowledge-based tool, IT Service Desk and/or Shift Supervisor.
• Monitors user and system adherence to security standards.
• Evaluates and tests equipment, network/software, and system tool products and submits recommendations to the shift supervisor.
• Operates and monitors divisional operating systems, platforms, network, servers and software and escalates and/or resolves exceptions in accordance with established procedure.
• Assists staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
• Escalates issues to higher level of support when needed.
• Documents, track and monitor problems to ensure timely resolution.
• Sets and loads computer equipment with required items and prepares equipment for operations.
• Gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.
• Ensures hardware accessories are functional and usable. Troubleshooting hardware issues is the primary scope of support.
• Provides physical support to all system users.
• Acts as second layer of support to prepare machines for WFH users, configures VPN for out of office environment and arranges logistics of technology items for delivery for home use.

Job description

Job Description

• Troubleshoots minor equipment malfunction and corrects them as directed by knowledge-based tool, IT Service Desk and/or Shift Supervisor.
• Monitor user and system adherence to security standards.
• Evaluates and tests equipment, network/software, and system tool products and submit recommendations to the shift supervisor.
• Operates and monitors divisional operating systems, platforms, network, servers and software and escalates and/or resolves exceptions in accordance with established procedure.
• Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
• Escalates issues to higher level of support when needed.
• Document, track and monitor problems to ensure timely resolution.
• Sets and loads computer equipment with required items and prepares equipment for operations.
• Gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.
• Ensures hardware accessories are functional and usable. Troubleshooting hardware issues is the primary scope of support.
• Provides physical support to all system users.
• Acts as second layer of support to prepare machines for WFH users, configures VPN for out of office environment and arranges logistics of technology items for delivery for home use.