Hybrid Technical Support Specialist - Delight & Optimize

Schneider Electric; Cavite City; Hybrid; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Total Rewards program

Job summary

Schneider Electric is seeking a technically-minded problem solver for its Technical Customer Care team in a hybrid Rosario, Cavite setup, aligning with US business hours. The role emphasizes diagnosing product-related inquiries, assisting with product selection, and collaborating across teams to resolve complex cases.

The ideal candidate holds a Bachelor's in Computer Engineering or related field, with experience in technical support, and a curious, methodical approach to troubleshooting.

Qualifications

• Bachelor's Degree in Computer Engineering or related.
• Prior experience in technical support - power and networking highly preferred.
• Willingness to work on a hybrid setup in Rosario, Cavite during US business hours.
• Technical curiosity and a methodical approach to diagnosing and solving customer challenges.
• Strong interpersonal skills with the ability to remain calm and solution-focused under pressure.
• Eagerness to learn and grow your technical expertise through hands-on customer interactions.
• Collaborative mindset with comfort working across teams to deliver seamless customer experiences.

Responsibilities

• Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration
• Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies
• Work closely with internal teams to escalation complex cases and contribute technical insights to improve products
• Resolve customer requests efficiently to ensure a seamless and positive experience

Skills

Active listening

Customer service

Customer support

Product knowledge

Troubleshooting

Problem solving

Communication

Product application

Education

Bachelor's Degree in Computer Engineering or related

Job description

Schneider Electric is seeking a technically-minded problem solver for its Technical Customer Care team in a hybrid Rosario, Cavite setup, aligning with US business hours. The role emphasizes diagnosing product-related inquiries, assisting with product selection, and collaborating across teams to resolve complex cases.

The ideal candidate holds a Bachelor's in Computer Engineering or related field, with experience in technical support, and a curious, methodical approach to troubleshooting.