Motor Management Tech Support Specialist

Schneider Electric; Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

Schneider Electric is seeking a technically-minded problem solver for its Technical Customer Care team in the Philippines. You will diagnose inquiries about product specifications, applications, and system integration, while assisting with product selection and optimization.

With a focus on troubleshooting, problem solving, and cross-team collaboration, you will deliver responsive support and contribute insights to improve products.

Qualifications

• Active listening at an intermediate level to understand customer technical concerns.
• Customer service at an intermediate level, delivering responsive support.
• Customer support at an intermediate level, handling inquiries efficiently.
• Product knowledge at developing level, applying specs to real-world use.
• Troubleshooting at developing level, diagnosing issues systematically.
• Problem solving at developing level to identify root causes.
• Communication at developing level, explaining technical concepts clearly.
• Product application at developing level, advising on optimal usage.

Responsibilities

• Provide technical support by diagnosing inquiries related to product specs and systems.
• Assist customers with product selection, troubleshoot performance issues, and optimize usage.
• Collaborate with internal teams to escalate complex cases and contribute insights.
• Resolve customer requests to ensure a seamless, positive experience.

Skills

Active listening

Customer service

Customer support

Product knowledge

Troubleshooting

Problem solving

Communication

Product application

Job description

Schneider Electric is seeking a technically-minded problem solver for its Technical Customer Care team in the Philippines. You will diagnose inquiries about product specifications, applications, and system integration, while assisting with product selection and optimization.

With a focus on troubleshooting, problem solving, and cross-team collaboration, you will deliver responsive support and contribute insights to improve products.