Technical Support Engineer - Customer-Focused Troubleshooter

Schneider Electric; Cavite City; Presencial; PHP 223.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Total Rewards program

Career development

Inclusive workplace

Descripción de la vacante

Schneider Electric is seeking a technically-minded problem solver to join our Technical Customer Care team. In this role you will diagnose product inquiries, assist with product selection, and collaborate with internal teams to resolve complex issues, ensuring a positive customer experience.

You will leverage your technical knowledge, communicate clearly, and help optimize product applications while growing your expertise in a collaborative, customer-focused environment.

Formación

• Must have technical curiosity and a methodical approach to diagnosing and solving customer challenges.
• Strong interpersonal skills with calm, solution-focused demeanor under pressure.
• Eagerness to learn and grow technical expertise through hands-on customer interactions.
• Collaborative mindset with comfort across teams to deliver seamless experiences.

Responsabilidades

• Provide technical support by diagnosing inquiries related to product specifications, applications, and system integration.
• Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies.
• Escalate complex cases to internal teams and contribute technical insights to improve products.
• Resolve customer requests efficiently to ensure a seamless and positive experience.

Conocimientos

Active listening

Customer service

Customer support

Product knowledge

Troubleshooting

Problem solving

Communication

Product application

Descripción del empleo

Schneider Electric is seeking a technically-minded problem solver to join our Technical Customer Care team. In this role you will diagnose product inquiries, assist with product selection, and collaborate with internal teams to resolve complex issues, ensuring a positive customer experience.

You will leverage your technical knowledge, communicate clearly, and help optimize product applications while growing your expertise in a collaborative, customer-focused environment.