Technical Support Specialist, Customer Solutions

Schneider Electric; Cavite City; On-site; PHP 300,000 - 540,000; Full time

Job summary

Schneider Electric is seeking a technically-minded individual to join the Technical Customer Care team in a customer-facing role. You will diagnose product-related inquiries, assist with product selection, and work with internal teams to ensure a seamless customer experience.

The role emphasizes problem solving, product knowledge, and effective communication to help customers optimize product use and integration.

Qualifications

• Experience in handling complex customer inquiries.
• Strong communication across audiences.
• Ability to work under pressure.
• Willing to learn and adapt to technical product details.

Responsibilities

• Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration.
• Assist customers with product selection and optimize performance.
• Collaborate with internal teams to escalate issues when needed.
• Resolve customer requests to ensure a seamless and positive experience.

Skills

Active listening

Customer service

Customer support

Product knowledge

Troubleshooting

Problem solving

Communication

Product application

Job description

Schneider Electric is seeking a technically-minded individual to join the Technical Customer Care team in a customer-facing role. You will diagnose product-related inquiries, assist with product selection, and work with internal teams to ensure a seamless customer experience.

The role emphasizes problem solving, product knowledge, and effective communication to help customers optimize product use and integration.