Hybrid Technical Support Specialist — Industry Automation

Schneider Electric

Philippines

Hybrid

PHP 300,000 - 540,000

Full time

2 days ago

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Job summary

Schneider Electric is seeking a technically-minded professional for its Technical Customer Care team in the Philippines. You will diagnose inquiries related to product specifications, applications, and system integration, assist with product selection, troubleshoot performance issues, and collaborate with internal teams on complex cases.

The role emphasizes problem solving, communication, and applying product knowledge to real-world customer applications, with a hybrid work setup during US

Qualifications

Strong understanding of customer technical concerns to provide accurate solutions.
Experience translating complex technical issues into clear guidance for customers.
Ability to work with cross-functional teams to resolve escalated cases.

Responsibilities

Provide technical support by diagnosing inquiries related to product specs, applications and system integration.
Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies.
Collaborate with internal teams to elevate complex cases and share technical insights to improve products.
Resolve customer requests efficiently to ensure a seamless and positive experience.

Skills

Active listening

Customer service

Customer support

Product knowledge

Troubleshooting

Problem solving

Communication

Product application

Education

Bachelor's Degree in EE, ECE, ME, CpE

Job description

The role emphasizes problem solving, communication, and applying product knowledge to real-world customer applications, with a hybrid work setup during US

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