Tech Support Specialist: Industry Automation (Hybrid)

Schneider Electric

Imus

Hybrid

PHP 420,000 - 540,000

Full time

5 days ago

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Job summary

Schneider Electric is seeking a technically-minded professional to join our Technical Customer Care team in a hybrid role based in Rosario, Cavite. You will diagnose product-related inquiries, assist with selection and optimization, and collaborate with internal teams to improve products and customer outcomes.

The ideal candidate will have a Bachelor's degree in EE, ECE, ME, or CpE, strong problem-solving and communication skills, and a collaborative mindset to deliver excellent customer

Qualifications

Bachelor's degree in EE, ECE, ME, CpE.
Willingness to work hybrid during US business hours in Rosario, Cavite.
Technical curiosity and methodical approach to diagnosing and solving customer challenges.
Strong interpersonal skills with calm, solution-focused mindset.

Responsibilities

Provide technical support by diagnosing inquiries related to product specifications, applications, and system integration.
Assist customers with product selection, troubleshoot performance issues, and suggest optimization strategies.
Collaborate with internal teams to elevate complex cases and contribute technical insights to product improvements.
Resolve customer requests efficiently to ensure a seamless, positive experience.

Skills

Active listening

Customer service

Customer support

Product knowledge

Troubleshooting

Problem solving

Communication

Product application

Education

Bachelor's Degree in EE, ECE, ME, CpE

Job description

The ideal candidate will have a Bachelor's degree in EE, ECE, ME, or CpE, strong problem-solving and communication skills, and a collaborative mindset to deliver excellent customer

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