Technical Support Specialist: Diagnose, Troubleshoot, Help

Schneider Electric; Cavite City; Hybrid; PHP 391.000 - 670.000; Vollzeit

Zusammenfassung

Schneider Electric in Rosario, Cavite is seeking a technically minded problem solver to join our Technical Customer Care team. You will help customers navigate complex product challenges using your technical knowledge in a customer-facing role.

You will diagnose inquiries, assist with product selection, troubleshoot performance issues, and collaborate with internal teams to escalate complex cases, delivering a seamless and positive customer experience.

Qualifikationen

• Bachelor's degree in a relevant engineering field (preferred).
• Candidate should have customer service or technical support experience.
• Willingness to work during US business hours.
• Willingness to work in a hybrid setup in Rosario, Cavite.
• Strong English communication skills, both written and oral.

Aufgaben

• Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration.
• Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies.
• Collaborate with internal teams to escalate complex cases and contribute technical insights to improve products.
• Resolve customer requests efficiently to ensure a seamless and positive experience.

Kenntnisse

Active listening

Customer service

Customer support

Product knowledge

Troubleshooting

Problem solving

Communication

Product application

Ausbildung

Bachelor's Degree in Computer Engineering

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Electronics Engineering

Jobbeschreibung

Schneider Electric in Rosario, Cavite is seeking a technically minded problem solver to join our Technical Customer Care team. You will help customers navigate complex product challenges using your technical knowledge in a customer-facing role.

You will diagnose inquiries, assist with product selection, troubleshoot performance issues, and collaborate with internal teams to escalate complex cases, delivering a seamless and positive customer experience.