Technical Support Specialist: Diagnose, Troubleshoot, Help

Schneider Electric

Cavite City

Hybrid

PHP 391,000 - 670,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Schneider Electric in Rosario, Cavite is seeking a technically minded problem solver to join our Technical Customer Care team. You will help customers navigate complex product challenges using your technical knowledge in a customer-facing role.

You will diagnose inquiries, assist with product selection, troubleshoot performance issues, and collaborate with internal teams to escalate complex cases, delivering a seamless and positive customer experience.

Qualifications

Bachelor's degree in a relevant engineering field (preferred).
Candidate should have customer service or technical support experience.
Willingness to work during US business hours.
Willingness to work in a hybrid setup in Rosario, Cavite.
Strong English communication skills, both written and oral.

Responsibilities

Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration.
Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies.
Collaborate with internal teams to escalate complex cases and contribute technical insights to improve products.
Resolve customer requests efficiently to ensure a seamless and positive experience.