Team Lead, SAP Order Entry & Customer Service (Hybrid)

Henkel; Makati; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work model

Health benefits

Global collaboration opportunities

Employee development programs

Life and accident insurance

Provident fund

Job summary

Henkel is seeking a Team Lead in Customer Service Support (SAP Order Entry Management) in Makati. You will lead a service-driven team, collaborating with Supply Chain and Operations to resolve challenges, improve processes, and meet performance targets in an international environment.

The role emphasizes coaching, stakeholder management, and continuous improvement, with a mid-shift schedule and hybrid work arrangement at Ayala Avenue, Makati.

Qualifications

• 5+ years’ experience in SAP Order Entry
• Proficiency in MS Excel required
• Detail oriented and customer-service oriented
• Proficiency in English verbal and written communication
• Amenable to work on mid-shift schedule and hybrid setup in Ayala Avenue, Makati

Responsibilities

• Lead and develop the Customer Service Support team, including hiring, performance management, succession planning, and fostering a strong, engaged team culture
• Act as key point of contact for stakeholders, driving alignment through regular regional calls, clear communication, and effective relationship management
• Oversee operational excellence by resolving day-to-day topics, monitoring performance, and ensuring adherence to quality standards, KPIs, and SLAs
• Drive continuous improvement and process optimization in collaboration with Supply Chain and Operations to increase efficiency and service quality
• Plan and manage team resources and structure to meet business demands, including absence management and workload balancing
• Lead and contribute to cross-functional projects, process transfers, and audits, ensuring smooth implementation and ongoing improvements
• Use data, feedback, and insights to identify improvement opportunities, communicate performance results, and implement actions that enhance team and business outcomes

Skills

SAP Order Entry

MS Excel

People management

English communication

Education

Bachelor's Degree

Job description

Henkel is seeking a Team Lead in Customer Service Support (SAP Order Entry Management) in Makati. You will lead a service-driven team, collaborating with Supply Chain and Operations to resolve challenges, improve processes, and meet performance targets in an international environment.

The role emphasizes coaching, stakeholder management, and continuous improvement, with a mid-shift schedule and hybrid work arrangement at Ayala Avenue, Makati.