Customer Service Support Specialist (SAP Order Entry Management)— Philippines, Makati, Global Business Solutions+

Henkel Ltda; Makati; Hybrid; PHP 420,000 - 750,000; Full time

Benefits offered by this job

Top employer awards

Hybrid work model

Growth opportunities

Wellbeing programs

Parental leave

Share plan

Provident Fund

Life & accident insurance

Job summary

Henkel Ltda in Makati, Philippines is seeking a Customer Service Support Specialist (SAP Order Entry Management) to ensure accurate, efficient order processing from placement to delivery. You will collaborate with Sales, Marketing, Commercial and Supply Chain to resolve issues and improve the customer journey.

The role requires a Bachelor’s degree, SAP Order Entry experience, strong Excel skills, and English communication. A hybrid work setup on Ayala Avenue is available with mid-shift hours.

Qualifications

• Bachelor's Degree in any field.
• 1+ year SAP Order Entry experience preferred.
• Proficiency in MS Excel required; SAP order entry knowledge.
• Power BI for dashboards and Python for automation preferred.
• Detail-oriented and customer-service oriented; strong English communication.

Responsibilities

• Process orders in SAP for clients via email and web.
• Generate SAP and Excel reports to monitor orders on hold and dispatch speed.
• Track orders from warehouses to customers; manage inquiries and resolutions.
• Oversee returns processing with sales and warehouse for credit/debit notes.
• Provide comprehensive support to customers and sales; collaborate with Marketing, Commercial, Supply Chain.

Skills

SAP Order Entry Process

MS Excel

Power BI

Python

English communication

Education

Bachelor's Degree

Tools

SAP ERP

Python

Job description

Customer Service Support Specialist (SAP Order Entry Management)

Global Business Solutions+ General Services Philippines, Makati, National Capital Region Full Time Regular

As a Customer Service Support Specialist, you play a vital role in ensuring a smooth and reliable order experience for our customers. This position exists to make sure every order—from the moment it is placed to the moment it arrives is handled with accuracy, efficiency, and care. You will be part of a collaborative customer service team that works closely with Sales, Marketing, Commercial, and Supply Chain. The environment is dynamic and fast-paced, offering opportunities to troubleshoot challenges, support cross-functional partners, and continuously improve the customer journey. If you enjoy being at the center of communication, problem-solving, and delivering solutions that directly impact customer satisfaction, this role offers both meaningful work and growth.

What you’ll do

• Process orders in SAP for clients via email and web
• Generate reports in SAP and Excel to monitor orders on hold and ensure prompt dispatch
• Track orders from warehouses to customers, managing inquiries, complaints, and resolutions effectively
• Oversee returns processing including pre-checks with sales and warehouse teams for credit/debit notes
• Provide comprehensive support to customers and sales, collaborating closely with Marketing, Commercial, and Supply Chain teams

What makes you a good fit

• Bachelor's Degree in any field
• Preferably with at least one (1) year experience in handling SAP Order Entry Process Proficiency in MS Excel is required; SAP knowledge in order entry is required
• Knowledge in Power BI skills for dashboard reporting and Python knowledge for process automation and continuous improvement initiatives is highly preferred
• Must be detail oriented and customer-service oriented
• Proficiency in English verbal and written communication is needed
• Amenable to work on mid-shift schedule, and report on a hybrid work set-up in Ayala Avenue, Makati

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Provident Fund
• Group Life and Personal Accident Insurance

JOB ID:26103112

Job Locations:Philippines, National Capital Region, Makati

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application