SAP Order Entry Team Lead for Customer Service Excellence

Henkel

Philippines

Hybrid

PHP 900,000 - 1,300,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Top Workplace award

Hybrid work model

Global growth opportunities

Wellbeing programs

Parental leave

Employee share plan

HMO healthcare

Provident Fund

Life and Personal Accident Insurance

Job summary

Henkel Philippines is seeking a Team Lead Customer Service Support to drive a high-quality customer experience by leading a dedicated team in a hybrid work setting at Ayala Avenue, Makati. You will coordinate with Supply Chain and Operations, manage performance, and foster process improvements in a fast-paced, international environment.

The role requires 5+ years in SAP Order Entry, strong Excel skills, and excellent English communication.

Qualifications

Bachelor's degree in any field.
5+ years of experience with SAP Order Entry processes; SAP Order Entry knowledge required.
Detail-oriented and customer-service focused; strong people management skills.
Proficiency in English, verbal and written.

Responsibilities

Lead and develop the Customer Service Support team, including hiring, performance management, succession planning, and fostering a strong, engaged team culture.
Act as key point of contact for stakeholders, driving alignment through regular regional calls, clear communication, and effective relationship management.
Oversee operational excellence by resolving day-to-day topics, monitoring performance, and ensuring adherence to quality standards, KPIs, and SLAs.
Drive continuous improvement and process optimization in collaboration with Supply Chain and Operations to increase efficiency and service quality.
Plan and manage team resources and structure to meet business demands, including absence management and workload balancing.
Lead and contribute to cross-functional projects, process transfers, and audits, ensuring smooth implementation and ongoing improvements.
Use data, feedback, and insights to identify improvement opportunities, communicate performance results, and implement actions that enhance team and business outcomes.