Hybrid Order Management Analyst: SAP & Customer Experience

ContiTech; Taguig; Hybrid; PHP 420,000 - 650,000; Full time

Benefits offered by this job

Hybrid work setup

HMO upon hire

Values-based culture

Work-life balance

Learning Opportunities

Job summary

Continental Global Business Services Manila Inc. is seeking a Customer Service/Order Management professional to manage customer orders, inquiries, and SAP entries. The role involves coordinating with pricing, supply chain, and master data teams to ensure on-time order fulfillment and issue resolution.

The successful candidate will have a Bachelor’s degree, 2–5 years in customer service or related fields, and experience in a BPO/shared services environment serving multiple regional markets.

Qualifications

• Bachelor’s degree or equivalent.
• 2–5 years of experience in customer service, order management or supply chain.
• Order management or supply chain management experience required.
• Small group project or process improvement initiative.
• At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.

Responsibilities

• Manage queues and cases (customer orders and inquiries) from Salesforce.com.
• Answer customer inquiries completely and accurately.
• Accurately enter orders manually into SAP.
• Ensure order fulfillment (stock availability, order status, document requests, etc.).
• Resolve order conflicts and monitor orders through shipment.
• Handle inbound/outbound calls for routine inquiries and verifications.
• Understand and recommend products to customers using catalogs and software.

Skills

Customer service

Order management

Supply chain

BPO experience

Education

Bachelor’s degree

Job description

Continental Global Business Services Manila Inc. is seeking a Customer Service/Order Management professional to manage customer orders, inquiries, and SAP entries. The role involves coordinating with pricing, supply chain, and master data teams to ensure on-time order fulfillment and issue resolution.

The successful candidate will have a Bachelor’s degree, 2–5 years in customer service or related fields, and experience in a BPO/shared services environment serving multiple regional markets.