Hybrid Insurance Ops Supervisor & Team Leader

Manulife; Philippines; Ibrido; PHP 600.000 - 1.000.000; Tempo pieno

Descrizione del lavoro

Manulife is seeking an Operations Supervisor to lead our Insurance Operations team in the Philippines. You will monitor performance, direct onshore/offshore associates, and drive service levels and process improvements.

You will partner with cross-functional teams, coach staff, manage daily workflow, and support risk initiatives while upholding a service-oriented environment and compliance with company policies.

Competenze

• Prior supervisory experience or exemplary performance as a tenured associate.
• BA/BS or some post-secondary education.

Mansioni

• Provide direction to onshore or offshore associates.
• Effectively communicate the status of our Service Levels daily.
• Liaison with other departments for unit reporting and metrics.
• Provide feedback for corrective measures in response to internal and external audits.
• Maintain and enhance inter-department relationships with collaborative efforts.
• Set and enforces clear expectations for job performance on quality and productivity, and associate behavior.
• Conduct regular team meetings to review processing issues, educate staff on upcoming initiatives, clarify department performance expectations, and support a team-based approach to the work of the department.
• Demonstrate sound judgment when coaching associates through situations or taking over escalated issues.
• Monitor and manage daily workflow.
• Support and participates in corporate initiatives such as disaster recovery testing, and awards and recognition programs.
• Support all employee engagement activities.
• Assist in department risk initiatives to maintain focus on risk mitigation.
• Can act as a project lead on large scale administrative projects.
• Other duties as assigned.

Conoscenze

Supervisory experience

Analytical skills

Communication

Formazione

BA/BS or some post-secondary education

Descrizione del lavoro

Manulife is seeking an Operations Supervisor to lead our Insurance Operations team in the Philippines. You will monitor performance, direct onshore/offshore associates, and drive service levels and process improvements.

You will partner with cross-functional teams, coach staff, manage daily workflow, and support risk initiatives while upholding a service-oriented environment and compliance with company policies.