Hybrid Night-Shift Operations Specialist

MicroSourcing International; Philippines; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Performance bonuses

Flexible work arrangements

Career growth opportunities

Job summary

MicroSourcing in the Philippines is seeking an Operations Specialist for a hybrid, night-shift role in Eastwood, Quezon City. You will coordinate with consultants, ensure accurate agent setups and voice profiles, and support end-to-end reporting across internal and client-facing workflows.

Ideal candidates have 2+ years in SaaS operations or analytics, strong English communication, and experience with Salesforce and Looker to build dashboards and actionable insights.

Qualifications

• Excellent written and verbal English communication; suitable for internal coordination and client-facing correspondence.
• Comfortable working independently across multiple workstreams with minimal supervision.
• Proficiency in leveraging AI to efficiently execute daily tasks.
• 2+ years of experience in operations or business analytics within a SaaS company.
• Demonstrated ability to drive data-driven decisions by analyzing complex datasets and identifying operational bottlenecks.

Responsibilities

• Coordinate with consultants on agent roster changes impacting call attribution or voice profiles.
• Validate client configurations with the implementation team to ensure complete agent setup and voice profile enrollment.
• Submit structured tickets to Implementation when configuration gaps are identified during audits.
• Provide status updates on open operational items in internal check-ins.
• Serve as a point of contact for client inquiries related to call assignment accuracy and agent attribution.
• Document all client interactions and outcomes and maintain records of reporting activity.

Skills

English communication

Independent multi-tasking

AI-enabled efficiency

Data-driven decisions

SaaS operations

Tools

Salesforce

Looker

Job description

MicroSourcing in the Philippines is seeking an Operations Specialist for a hybrid, night-shift role in Eastwood, Quezon City. You will coordinate with consultants, ensure accurate agent setups and voice profiles, and support end-to-end reporting across internal and client-facing workflows.

Ideal candidates have 2+ years in SaaS operations or analytics, strong English communication, and experience with Salesforce and Looker to build dashboards and actionable insights.