SAP Order Entry Specialist — Hybrid Role

Henkel; Philippines; Hybrid; PHP 335,000 - 513,000; Full time

Job summary

Henkel in Makati, Philippines is seeking a Customer Service Support Specialist with hands-on SAP order entry, order processing, and customer service experience. The role focuses on accurate order processing, order tracking, issue resolution, and coordination with internal teams.

The ideal candidate can monitor order status, work with SAP reports and MS Excel, and manage inquiries professionally. This is a hybrid, full-time position with a mid-shift schedule (3:00 PM–12:00 MN).

Qualifications

• Experience in SAP order entry, sales order processing, or order management
• Background in customer service operations, sales administration, order fulfilment, or supply chain support
• Good working knowledge of MS Excel for tracking, monitoring, and reporting
• Strong attention to detail and accuracy in processing orders
• Able to manage customer inquiries, complaints, and return-related concerns professionally
• Comfortable coordinating with multiple internal teams to resolve order or delivery issues
• Good written and verbal English communication skills
• Willing to work mid-shift, from 3:00 PM to 12:00 MN
• Able to work in a hybrid setup in Makati

Responsibilities

• Process customer orders in SAP through email and web-based channels
• Monitor orders on hold using SAP reports and MS Excel
• Track customer orders from order placement through warehouse release and delivery
• Coordinate with Sales, Marketing, Commercial, Supply Chain, and Warehouse teams to resolve order issues
• Handle customer inquiries related to order status, delivery updates, complaints, and returns
• Support pre-checking of credit notes and debit notes for return-related transactions
• Maintain accurate records and ensure timely updates to customers and internal stakeholders
• Follow agreed processes to ensure orders are completed accurately and on time

Skills

SAP order entry

Sales order processing

Order management

English communication

Tools

SAP

MS Excel

Job description

Henkel in Makati, Philippines is seeking a Customer Service Support Specialist with hands-on SAP order entry, order processing, and customer service experience. The role focuses on accurate order processing, order tracking, issue resolution, and coordination with internal teams.

The ideal candidate can monitor order status, work with SAP reports and MS Excel, and manage inquiries professionally. This is a hybrid, full-time position with a mid-shift schedule (3:00 PM–12:00 MN).