Night-Shift Customer Support & Order Operations Specialist

Henkel Asia Pacific Service Centre; Makati; Hybrid; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Hybrid work model

HMO health coverage

Provident Fund

Employee Share Plan

Group Life Insurance

Parental leave (8 weeks)

Job summary

Henkel Asia Pacific Service Centre is seeking a Customer Service professional to handle North American orders, entry, status tracking, and customer inquiries. You will maintain records, engage with partners, and support CI initiatives.

The role requires a Bachelor's in Business and at least 1 year in an Industrial B2B environment; SAP/Power BI skills are a plus, with a hybrid work setup in Makati and night shifts.

Qualifications

• Bachelor's Degree in Business Management/Administration or related field.
• Minimum 1 year of relevant B2B industrial experience; Shared Service/Multinational background advantageous.
• Proficiency in Microsoft Office suite; SAP preferred.
• Lean Six Sigma background and digital skills (VBA Macros, SAP scripting, Power BI, Python) preferred.
• Excellent English communication; team player, detail-oriented, strong admin skills.
• Willing to work night shift (9:00 PM–6:00 AM); hybrid setup in Ayala Avenue, Makati; observe US holidays.
• Fresh graduates welcome to apply.

Responsibilities

• Execute day-to-day North American Customer Service tasks: order entry, PO entry, order status and tracking.
• Communicate with customers via email to provide product/service information and inquiries.
• Maintain records of customer interactions and actions taken.
• Manage business partners through governance calls and pulse checks.
• Provide operational support and participate in team projects.
• Carry out Continuous Improvement tasks to enhance processes.

Skills

Microsoft Office

Excel

Word

PowerPoint

SAP

Lean Six Sigma

Python

VBA Macros

Team player

Education

Bachelor's Degree in Business Management/Administration

Tools

SAP

Power BI

Python

Job description

Henkel Asia Pacific Service Centre is seeking a Customer Service professional to handle North American orders, entry, status tracking, and customer inquiries. You will maintain records, engage with partners, and support CI initiatives.

The role requires a Bachelor's in Business and at least 1 year in an Industrial B2B environment; SAP/Power BI skills are a plus, with a hybrid work setup in Makati and night shifts.