Customer Service Support Specialist (SAP Order Entry Management)

Henkel; Philippines; Hybrid; PHP 335,000 - 513,000; Full time

Job summary

Henkel in Makati, Philippines is seeking a Customer Service Support Specialist with hands-on SAP order entry, order processing, and customer service experience. The role focuses on accurate order processing, order tracking, issue resolution, and coordination with internal teams.

The ideal candidate can monitor order status, work with SAP reports and MS Excel, and manage inquiries professionally. This is a hybrid, full-time position with a mid-shift schedule (3:00 PM–12:00 MN).

Qualifications

• Experience in SAP order entry, sales order processing, or order management
• Background in customer service operations, sales administration, order fulfilment, or supply chain support
• Good working knowledge of MS Excel for tracking, monitoring, and reporting
• Strong attention to detail and accuracy in processing orders
• Able to manage customer inquiries, complaints, and return-related concerns professionally
• Comfortable coordinating with multiple internal teams to resolve order or delivery issues
• Good written and verbal English communication skills
• Willing to work mid-shift, from 3:00 PM to 12:00 MN
• Able to work in a hybrid setup in Makati

Responsibilities

• Process customer orders in SAP through email and web-based channels
• Monitor orders on hold using SAP reports and MS Excel
• Track customer orders from order placement through warehouse release and delivery
• Coordinate with Sales, Marketing, Commercial, Supply Chain, and Warehouse teams to resolve order issues
• Handle customer inquiries related to order status, delivery updates, complaints, and returns
• Support pre-checking of credit notes and debit notes for return-related transactions
• Maintain accurate records and ensure timely updates to customers and internal stakeholders
• Follow agreed processes to ensure orders are completed accurately and on time

Skills

SAP order entry

Sales order processing

Order management

English communication

Tools

SAP

MS Excel

Job description

Customer Service Support Specialist (SAP Order Entry Management)

Customer Service Support Specialist, SAP Order Entry Management
Location: Makati, Philippines
Work Setup: Hybrid
Shift: Mid-shift
Employment Type: Full-time, Regular

About the role

We are looking for a Customer Service Support Specialist with hands‑on experience in SAP order entry, sales order processing, and customer service operations.

This role is best suited for someone who has processed customer orders in SAP, monitored order status, coordinated with internal teams, and supported customers on order‑related concerns. This is not a call centre sales role. The focus is on accurate order processing, order tracking, issue resolution, and stakeholder coordination.

What you will do

Process customer orders in SAP through email and web‑based channels

Monitor orders on hold using SAP reports and MS Excel

Track customer orders from order placement through warehouse release and delivery

Coordinate with Sales, Marketing, Commercial, Supply Chain, and Warehouse teams to resolve order issues

Handle customer inquiries related to order status, delivery updates, complaints, and returns

Support pre‑checking of credit notes and debit notes for return‑related transactions

Maintain accurate records and ensure timely updates to customers and internal stakeholders

Follow agreed processes to ensure orders are completed accurately and on time

What we are looking for

Experience in SAP order entry, sales order processing, or order management

Background in customer service operations, sales administration, order fulfilment, or supply chain support

Good working knowledge of MS Excel for tracking, monitoring, and reporting

Strong attention to detail and accuracy in processing orders

Able to manage customer inquiries, complaints, and return‑related concerns professionally

Comfortable coordinating with multiple internal teams to resolve order or delivery issues

Good written and verbal English communication skills

Willing to work mid‑shift, from 3:00 PM to 12:00 MN

Able to work in a hybrid setup in Makati

Best-fit candidate profile

This role is ideal for candidates currently or previously working as:

Order Management Specialist

Customer Service Operations Specialist

SAP Order Entry Specialist

Customer Service Representative with SAP order processing experience

SAP Order Entry, SAP SD, Order Management, Sales Order Processing, Customer Service Operations, MS Excel, Order Fulfilment, Returns Processing, Credit Note, Debit Note, Supply Chain Coordination, Sales Administration.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Chemicals & Plastics Manufacturing 1,001-5,000 employees

Henkel operates globally with a well-balanced and diversified portfolio. The company holds leading positions with its two business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies. Founded in 1876, Henkel looks back on more than 147 years of success. Henkel’s preferred shares are listed in the German stock index DAX. The DAX-40 company has its headquarters in Düsseldorf, Germany. Henkel employs about 48,000 people worldwide, around 83 percent of whom work outside of Germany. As a recognized leader in sustainability, Henkel holds top positions in many international ratings and rankings.

Henkel operates globally with a well-balanced and diversified portfolio. The company holds leading positions with its two business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies. Founded in 1876, Henkel looks back on more than 147 years of success. Henkel’s preferred shares are listed in the German stock index DAX. The DAX-40 company has its headquarters in Düsseldorf, Germany. Henkel employs about 48,000 people worldwide, around 83 percent of whom work outside of Germany. As a recognized leader in sustainability, Henkel holds top positions in many international ratings and rankings.