Hybrid IT Support Engineer (1st Line)

MicroSourcing International; Manila; Hybrid; PHP 320,000 - 420,000; Full time

Benefits offered by this job

Healthcare and dependents coverage on/

Paid time off with cash conversion

Group life insurance

Performance bonuses

Hybrid work setup

Team events

Flexible work arrangements

Job summary

MicroSourcing seeks a 1st Line Support Engineer to provide frontline IT support to end-users in a hybrid work setup at Global One, Eastwood City. You will resolve incidents, manage Office 365, Active Directory and Microsoft Entra, and assist with server issues across Windows and Mac platforms.

The role requires at least 4 years in IT service desk operations, strong communication, and a willingness to work in shifting schedules to support global users.

Qualifications

• At least 4 years of hands-on experience in IT service desk operations.
• Proven experience in Office 365 administration, Active Directory management, and Microsoft Entra.
• Experience with server management and basic server troubleshooting.
• Proficiency in Windows and Apple operating systems, along with remote support experience.
• Willingness to work in a shifting schedule.

Responsibilities

• Provide first-level technical support to end-users, ensuring the timely resolution of incidents and service requests.
• Act as the first point of contact for IT-related issues, delivering excellent customer service and supporting the IT infrastructure.
• Administer and support Office 365, Active Directory, and Microsoft Entra.
• Manage and troubleshoot servers alongside Windows and Apple operating systems.
• Resolve issues effectively using remote support tools across various platforms.

Skills

IT service desk

Office 365 administration

Active Directory

Microsoft Entra

Server management

Windows operating system

macOS

Remote support

Shifting schedule

Education

Bachelor's degree in Information Technology/Computer Science/related field

Job description

MicroSourcing seeks a 1st Line Support Engineer to provide frontline IT support to end-users in a hybrid work setup at Global One, Eastwood City. You will resolve incidents, manage Office 365, Active Directory and Microsoft Entra, and assist with server issues across Windows and Mac platforms.

The role requires at least 4 years in IT service desk operations, strong communication, and a willingness to work in shifting schedules to support global users.