IT Service Desk Engineer - Hybrid AU Hours

Integrated Office Solutions; Manila; Hybrid; PHP 390,600 - 669,600; Full time

Benefits offered by this job

Competitive salary

Career development

Work-life balance

Collaborative environment

Job summary

Integrated OS in the Philippines is seeking an IT Service Desk Engineer to provide Level 1 support, manage tickets, and assist end users across a hybrid office environment.

The role requires 5-7 years of IT service desk experience, strong Windows/macOS and Microsoft 365 knowledge, and hands-on with Active Directory, Entra, and Azure. Join a collaborative team at Parkway Corporate Center, Alabang, with 24/7 coverage supporting Australian time zones.

Qualifications

• 5-7 years' experience in IT service desk or IT support.
• Strong knowledge of Windows – server and client operating systems, macOS, and Microsoft 365.
• Proficient in Active Directory / Entra, group policy, and endpoint security tools.
• Experience administering Azure tenancies – VM workloads, storage accounts and Azure networking.
• Basic understanding of networking technologies (TCP/IP, DNS, DHCP, VPN, VLANs, firewalls).
• Excellent communication skills with the ability to explain technical issues to non-technical users.
• Strong problem-solving skills with the ability to troubleshoot common technical issues.
• Ability to prioritise tasks and manage multiple incidents simultaneously.
• Excellent technical and business writing skills.

Responsibilities

• Respond to and resolve IT support tickets via phone, email, and ticketing system within SLAs.
• Diagnose and troubleshoot technical issues across OS, software, hardware, and networking.
• Escalate complex incidents to second/third-line support when necessary.
• Provide high-quality end-user support with clear communication.
• Assist in onboarding/offboarding, including account creation and hardware setup.
• Deliver training or guidance on software, hardware, and IT best practices.
• Maintain accurate records of IT assets, licenses, and configurations.
• Support patch management, software updates, and security compliance tasks.
• Ensure adherence to IT security policies and procedures.
• Maintain up-to-date documentation for processes and troubleshooting steps.
• Identify opportunities for process improvement in IT service delivery.

Skills

IT experience

Windows OS

macOS

Microsoft 365

Education

ITIL Foundation

Bachelor's degree

Tools

Active Directory

Entra

Group Policy

Endpoint security tools

Azure

Job description

Integrated OS in the Philippines is seeking an IT Service Desk Engineer to provide Level 1 support, manage tickets, and assist end users across a hybrid office environment.

The role requires 5-7 years of IT service desk experience, strong Windows/macOS and Microsoft 365 knowledge, and hands-on with Active Directory, Entra, and Azure. Join a collaborative team at Parkway Corporate Center, Alabang, with 24/7 coverage supporting Australian time zones.