Hybrid IT Service Desk Specialist – Growth & Impact

Dexcom Inc.; Taguig; Hybrid; PHP 400,000 - 600,000; Full time

Benefits offered by this job

Hybrid work

Career growth

Tuition reimbursement

Learning programs

Job summary

Dexcom Inc. is seeking an IT Service Desk Specialist 2 in Taguig, Philippines. The role involves first-line triage, troubleshooting, and remote support for PCs, peripherals, and applications. You will maintain the helpdesk system, monitor SLAs, and document issues through resolution.

Requirements include 2–4 years in IT support, English proficiency, and experience with Windows and macOS. Hybrid work setup applies, with potential onsite and remote days.

Qualifications

• 2–4 years of related IT support experience.
• Strong customer service orientation and communication skills.
• Experience supporting Windows and macOS in a hybrid environment.
• Familiarity with ITIL v4 or CSDA/MAC certification is a plus.

Responsibilities

• Provide first-level triage, troubleshooting, and remote assistance.
• Maintain and update the internal helpdesk system and SLA parameters.
• Document issues and resolutions from entry to closure with end-user communication.
• Support IT inventory management and coordinate with teams for changes and deployments.
• Assist with project planning and system rollouts, updates, and security testing.

Skills

Customer support

English fluency

Troubleshooting

Multitasking

Communication skills

Education

High School Diploma

Tools

ServiceNow

Active Directory

ITSM ticketing

Job description

Dexcom Inc. is seeking an IT Service Desk Specialist 2 in Taguig, Philippines. The role involves first-line triage, troubleshooting, and remote support for PCs, peripherals, and applications. You will maintain the helpdesk system, monitor SLAs, and document issues through resolution.

Requirements include 2–4 years in IT support, English proficiency, and experience with Windows and macOS. Hybrid work setup applies, with potential onsite and remote days.