Bilingual Spanish Tech Support Specialist — Hybrid, Growth

Dexcom Inc.

Manila

Hybrid

PHP 279,000 - 469,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits

Global growth opportunities

Tuition reimbursement

Career development programs

Job summary

Dexcom Philippines is seeking a Spanish bilingual Technical Support Representative to assist patients and providers with Dexcom CGM products. You will troubleshoot mobile apps and cloud services, access and update records, and provide high-quality support across channels.

We value English/Spanish fluency, Windows/Mac OS X proficiency, and the ability to communicate clearly. The role offers hybrid working hours, competitive benefits, and growth opportunities in a global health tech company.

Qualifications

HND level educated and/or 1+ years of relevant customer/technical support experience.
Fluency in English and Spanish (written and spoken).
Strong knowledge of Windows/Mac OS X and common browsers.
Experience supporting mobile apps (iOS/Android) and cloud-based reporting.
Experience handling multiple social media channels for support.
Excellent verbal and written communication with empathy and listening skills.
Ability to work flexible hours in a rotating schedule including evenings/holidays.
Independent worker with ability to collaborate with other teams.

Responsibilities

Handle patient and clinician inquiries, product/service concerns, and technical issues related to Dexcom apps and hardware.
Serve as first point of contact for patients and medical professionals; coordinate with advocacy teams.
Respond to calls, emails, and forms with troubleshooting tips and instructions.
Document, analyze patient/product data, and process replacements or samples as needed.
Participate in new product training and ensure quality system and privacy compliance.