IT Service Desk Specialist — Hybrid Support & Growth

Dexcom Inc.; Taguig; Hybrid; PHP 320,000 - 520,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development programs

Tuition reimbursement

Global growth opportunities

Job summary

Dexcom Inc. is seeking a Service Desk professional to provide first-level triage, troubleshooting, and remote assistance for IT issues across Dexcom's global workforce.

You will document problems, maintain SLAs, and help with hardware and software evaluations as part of a collaborative, hybrid work environment. The role requires 2–4 years of related experience, familiarity with ITIL v4, and experience using ServiceNow or similar ITSM tools.

Qualifications

• Minimum 2–4 years of related experience.
• High School diploma or equivalent.
• Strong customer service and communication skills.
• Familiarity with ITIL v4 concepts is a plus.

Responsibilities

• Provide first-level triage, troubleshooting, and remote assistance for IT issues.
• Track, report, and document recurring problems in the ticketing system.
• Maintain SLA adherence and update end users on progress.
• Document IT notices, diagrams, procedures, and guidelines.
• Support hardware and software rollouts and routine server maintenance.
• Manage IT inventory and back up other IT services as needed.

Skills

First-level triage

Remote assistance

Windows OS

Mac IOS

Active Directory

Education

High School diploma/certificate

Tools

ServiceNow

ITSM ticketing tools

Job description

Dexcom Inc. is seeking a Service Desk professional to provide first-level triage, troubleshooting, and remote assistance for IT issues across Dexcom's global workforce.

You will document problems, maintain SLAs, and help with hardware and software evaluations as part of a collaborative, hybrid work environment. The role requires 2–4 years of related experience, familiarity with ITIL v4, and experience using ServiceNow or similar ITSM tools.