Tier 2 IT Support Specialist - Hybrid/Remote

Dexcom Inc.; Cebu City; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Full benefits program

Global growth opportunities

Career development programs

Job summary

Dexcom’s Advanced Support Team seeks an IT Service Desk professional to handle Tier 2-level triage, troubleshooting, and remote assistance for Windows and macOS environments. You’ll work in a hybrid setup, delivering high-quality support and creating knowledge articles.

You will document issues end-to-end, maintain SLA adherence, and participate in project rollouts, compliance, and security testing for software applications. Training and growth opportunities are available.

Qualifications

• Bachelor’s degree and 0–2 years of experience.
• Strong customer-facing communication skills in English.
• Experience with IT service desks or helpdesks is a plus.

Responsibilities

• Provide advanced triage and remote support for Tier1 escalations.
• Guide users with targeted steps and document recurring issues.
• Maintain the internal helpdesk system, backups, and user credentials.

Skills

Customer service

English communication

Troubleshooting

Multi-tasking

Hybrid work readiness

Education

Bachelor's degree

Tools

ServiceNow

ITSM tools

Active Directory

Windows/macOS support

Job description

Dexcom’s Advanced Support Team seeks an IT Service Desk professional to handle Tier 2-level triage, troubleshooting, and remote assistance for Windows and macOS environments. You’ll work in a hybrid setup, delivering high-quality support and creating knowledge articles.

You will document issues end-to-end, maintain SLA adherence, and participate in project rollouts, compliance, and security testing for software applications. Training and growth opportunities are available.