Hybrid IT Service Desk Specialist — Remote Support

20 DexCom Philippines Inc; Manila; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Benefits program

Career development

Tuition reimbursement

Global opportunities

Job summary

Dexcom Philippines is seeking an IT Helpdesk professional to provide first-level triage, troubleshooting, and remote assistance for computer systems, software and browsers. The role emphasizes delivering high-quality support to Dexcom employees globally from the Philippines.

You will track issues, document resolutions, maintain SLAs, and assist with system rollouts and security updates. A strong customer-service mindset and fluency in English are essential for success.

Qualifications

• Minimum 2–4 years of related IT support experience.
• Strong English language skills, both written and spoken.
• Experience handling offshore/remote IT support is a plus.

Responsibilities

• Provide first-level triage, troubleshooting, and remote assistance for IT issues.
• Track, report, and document recurring problems and resolutions.
• Maintain the service desk system, SLAs, and user credentials.
• Assist with project planning, system rollouts, and security/compliance updates.
• Coordinate user notifications for maintenance activities and updates.

Skills

IT support

English communication

Customer service

Education

High School diploma

Tools

Service Desk tools

Job description

Dexcom Philippines is seeking an IT Helpdesk professional to provide first-level triage, troubleshooting, and remote assistance for computer systems, software and browsers. The role emphasizes delivering high-quality support to Dexcom employees globally from the Philippines.

You will track issues, document resolutions, maintain SLAs, and assist with system rollouts and security updates. A strong customer-service mindset and fluency in English are essential for success.