Hybrid CGM Tech Support Specialist

20 DexCom Philippines Inc; Cebu City; Hybrid; PHP 260,000 - 380,000; Full time

Job summary

Dexcom Philippines Inc. is seeking a Technical Support Representative to assist patients and caregivers using Dexcom CGM products.

The role involves resolving product inquiries via phone, email, or chat, documenting issues, and ensuring high-quality customer experiences in a hybrid work setup. The ideal candidate has 0–2 years in a related field, a college-level background or a high school diploma with relevant exposure, and strong interpersonal/technical skills to troubleshoot equipment and

Qualifications

• 0–2 years of related experience.
• High school diploma or equivalent required; college-level preferred.
• Experience in a contact center is preferred.

Responsibilities

• Respond to customer product inquiries via phone, email, or chat.
• Resolve concerns during installation, operation, maintenance or product application.
• Document recurring issues to support product quality and development.

Skills

Contact center experience

Technical background

Interpersonal skills

Hybrid work

Education

College-level

High school diploma or equivalent

Job description

Dexcom Philippines Inc. is seeking a Technical Support Representative to assist patients and caregivers using Dexcom CGM products.

The role involves resolving product inquiries via phone, email, or chat, documenting issues, and ensuring high-quality customer experiences in a hybrid work setup. The ideal candidate has 0–2 years in a related field, a college-level background or a high school diploma with relevant exposure, and strong interpersonal/technical skills to troubleshoot equipment and