Hybrid HR Specialist: Data-Driven Process Optimizer

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 350,000 - 550,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an HR Specialist for a hybrid setup across Manila, Cebu, and other locations. The role focuses on frontline employee inquiries, transactional HR processes, data integrity, and collaboration with COEs to enhance HR operations.

The ideal candidate will handle HR transactions efficiently, maintain accurate HRIS data, and ensure SLAs are met while delivering high-quality employee experiences.

Qualifications

• Strong knowledge of HR processes and policies (Recruitment, Onboarding, Data Management, Compensation & Benefits, Labor Compliance).
• Excellent communication and customer service skills with diverse stakeholders.
• Proficiency in HR systems and tools (HRIS, ticketing platforms).

Responsibilities

• Serve as primary contact for employee HR inquiries via ticketing, chat, or email.
• Process HR transactions with focus on First Contact Resolution (FCR).
• Ensure SLAs are met in handling inquiries and requests.
• Maintain HRIS data accuracy and integrity.
• Collaborate with local HR partners and COEs to resolve issues and improve processes.
• Support HR process redesign and efficiency initiatives.
• Assist in implementing and optimizing HR technology solutions.

Skills

Customer service

HR processes

HR systems

Data accuracy

Communication

Tools

HRIS

HR ticketing tools

Job description

Hammerjack Pty Ltd is seeking an HR Specialist for a hybrid setup across Manila, Cebu, and other locations. The role focuses on frontline employee inquiries, transactional HR processes, data integrity, and collaboration with COEs to enhance HR operations.

The ideal candidate will handle HR transactions efficiently, maintain accurate HRIS data, and ensure SLAs are met while delivering high-quality employee experiences.