HR Shared Services Lead: Build, Coach & Optimize

Hammerjack Pty Ltd; Taguig; On-site; PHP 1,116,000 - 2,009,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an experienced HR Shared Services Leader in Metro Manila. The role focuses on leading a team to deliver exceptional HR support, standardizing processes, and driving improvements in service delivery while ensuring compliance and confidentiality.

The candidate will oversee day-to-day HR operations, collaborate with Delivery Managers, and provide data-driven insights to HR leadership. A strong emphasis on leadership, communication, and problem-solving is required.

Qualifications

• 5+ years of experience in HR Shared Services HelpDesk, including supervisory/leadership experience
• Experience with HRIS systems, HR processes, and service delivery models

Responsibilities

• Lead, mentor, and motivate a team of HR Shared Services professionals to deliver exceptional customer service
• Set clear goals and Performance expectations; provide regular feedback
• Identify opportunities for development and growth through one-on-one meetings and performance reviews
• Identify areas for process efficiency and quality improvements; implement best practices
• Standardize and streamline HR processes within the project in collaboration with leadership
• Enhance service delivery, reduce operational costs, and improve employee satisfaction
• Oversee day-to-day HR services operations including inquiries, onboarding, benefits, payroll support, and compliance with policies
• Ensure accurate and timely HR transactions with high confidentiality
• Act as escalation point for complex employee issues and resolve timeliness effectively
• Collaborate with Delivery Managers and other departments to align HR services with business needs
• Work with cross-functional teams on HR projects and initiatives; provide feedback on service delivery trends
• Assist in creating SOPs to ensure knowledge alignment across staff levels
• Ensure activities are compliant with relevant laws, regulations, and policies
• Prepare and deliver regular reports on team performance and service metrics

Skills

Leadership

Communication

Problem solving

Confidentiality

Attention to detail

Tools

HRIS systems

Job description

Hammerjack Pty Ltd is seeking an experienced HR Shared Services Leader in Metro Manila. The role focuses on leading a team to deliver exceptional HR support, standardizing processes, and driving improvements in service delivery while ensuring compliance and confidentiality.

The candidate will oversee day-to-day HR operations, collaborate with Delivery Managers, and provide data-driven insights to HR leadership. A strong emphasis on leadership, communication, and problem-solving is required.