SPECIALIST II, PERSON OFFICE SHARED SERVICE

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 350,000 - 550,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an HR Specialist for a hybrid setup across Manila, Cebu, and other locations. The role focuses on frontline employee inquiries, transactional HR processes, data integrity, and collaboration with COEs to enhance HR operations.

The ideal candidate will handle HR transactions efficiently, maintain accurate HRIS data, and ensure SLAs are met while delivering high-quality employee experiences.

Qualifications

• Strong knowledge of HR processes and policies (Recruitment, Onboarding, Data Management, Compensation & Benefits, Labor Compliance).
• Excellent communication and customer service skills with diverse stakeholders.
• Proficiency in HR systems and tools (HRIS, ticketing platforms).

Responsibilities

• Serve as primary contact for employee HR inquiries via ticketing, chat, or email.
• Process HR transactions with focus on First Contact Resolution (FCR).
• Ensure SLAs are met in handling inquiries and requests.
• Maintain HRIS data accuracy and integrity.
• Collaborate with local HR partners and COEs to resolve issues and improve processes.
• Support HR process redesign and efficiency initiatives.
• Assist in implementing and optimizing HR technology solutions.

Skills

Customer service

HR processes

HR systems

Data accuracy

Communication

Tools

HRIS

HR ticketing tools

Job description

Work set-up HYBRID

Work location Manila/Cebu/CDO/Dumaguete

The HR Specialist serves as the frontline support for employee-related inquiries and transactional HR processes. This role is responsible for delivering a high-quality employee experience by ensuring timely and accurate handling of requests, maintaining data integrity within HR systems, and driving operational efficiency. The HR Specialist collaborates closely with internal stakeholders and Centers of Expertise (COEs) to resolve complex issues and continuously improve HR processes and systems

• Serve as the primary point of contact for employee queries related to HR, received via ticketing tools, chat, or email.
• Process HR transactions efficiently, with a strong focus on achieving First Contact Resolution (FCR).
• Ensure adherence to agreed Service Level Agreements (SLAs) when handling employee inquiries and requests.
• Manage and maintain the HR Information System (QNect), ensuring data is accurate, consistent, complete, and updated in a timely manner.
• Promote and uphold compliance with company policies and data governance standards.
• Collaborate with local HR partners and Centers of Expertise (COEs) to resolve complex or escalated issues.
• Review, evaluate, and support the redesign of transactional HR processes to enhance efficiency and effectiveness.
• Contribute to continuous improvement initiatives within HR.
• Support the implementation and optimization of HR technology solutions.
• Strong knowledge of HR processes and policies, including Recruitment, Onboarding, Data Management, Compensation and Benefits, Labor Compliance (varies by country), and Offboarding.
• Excellent communication and customer service skills, with the ability to engage effectively with diverse stakeholders.
• Proficiency in HR systems and tools, including HRIS (Human Resources Information Systems) and HR ticketing platforms.
• High attention to detail, with a strong focus on data accuracy and integrity.
• Ability to work collaboratively in a fast-paced, dynamic environment.