Customer Service Agent — Growth & Training Opportunities

MCI; San Fernando; Hybrid; PHP 254,000 - 304,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth

Job summary

MCI invites energetic Customer Service Agents to join our fast-paced, global contact center operations in the Philippines. You will handle inquiries across multiple channels, resolve issues, and process orders while delivering an outstanding customer experience.

You will follow client-specific processes, document interactions, and strive for first-call resolution. All new hires receive comprehensive training and ongoing development in a supportive team environment.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• No prior BPO experience required - we provide full training!
• Excellent communication skills (written and verbal).
• Strong interpersonal skills and a customer-first mindset.
• Ability to multitask, stay organized, and work independently.
• Comfortable working in a fast-paced, team-oriented environment.

Responsibilities

• Manage inbound and outbound contacts with professionalism and courtesy.
• Actively listen to customer needs and provide effective solutions.
• Research internal systems to retrieve missing information and coordinate with other departments as needed.
• Follow client-specific processes and maintain a courteous, professional tone.
• Use technology and tools to complete account management tasks.
• Accurately document and process customer claims.
• Follow scripts, policies, and procedures to ensure consistency and compliance.
• Use training and knowledge bases to answer customer inquiries confidently.
• Handle confidential and personal information with care.
• Escalate unresolved issues to the appropriate team or manager.
• Strive for first-call resolution through effective problem-solving.
• Attend training sessions and stay up to date on system and process changes.
• Adhere to all attendance and scheduling requirements.

Skills

Communication skills

Interpersonal skills

Multitasking

Team-oriented

Education

High school diploma or equivalent

Job description

MCI invites energetic Customer Service Agents to join our fast-paced, global contact center operations in the Philippines. You will handle inquiries across multiple channels, resolve issues, and process orders while delivering an outstanding customer experience.

You will follow client-specific processes, document interactions, and strive for first-call resolution. All new hires receive comprehensive training and ongoing development in a supportive team environment.