Customer Success Lead: Drive Adoption & Retention (Hybrid)

J-K Network Services; Taguig; Hybrid; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Sign‑on Bonus of 60k - 100k

HMO

Life Insurance

Job summary

A digital transformation company is hiring a Customer Success Manager in Taguig City. This role requires a Bachelor's Degree and 1-2 years of Account Management experience, focusing on encouraging client utilization of services and providing valuable feedback to internal teams. The position follows a hybrid work schedule and offers a salary of Php 45,000 gross plus incentives. Candidates should possess strong project management and strategic planning skills.

Qualifications

• 1-2 years of Account Management experience and B2B experience.
• Experience leading meetings and customer success reviews.
• Strong skills in project management and strategic planning.

Responsibilities

• Encourage clients to utilize new features to drive their business forward.
• Provide insight and relay customer feedback to internal teams.
• Evaluate churn risk and proactively address dissatisfaction.

Skills

Account Management experience

B2B experience

Strategic planning

Project management

Education

Bachelor's Degree in Business Administration, Marketing, IT, Computer Science, Electronics Communication

Job description

A digital transformation company is hiring a Customer Success Manager in Taguig City. This role requires a Bachelor's Degree and 1-2 years of Account Management experience, focusing on encouraging client utilization of services and providing valuable feedback to internal teams. The position follows a hybrid work schedule and offers a salary of Php 45,000 gross plus incentives. Candidates should possess strong project management and strategic planning skills.