Hybrid Customer Service Associate – Detail‑Oriented Support

Accenture PLC; Cebu City; Hybrid; PHP 260.000 - 380.000; Vollzeit

Zusammenfassung

Accenture PLC in Cebu City is seeking a Customer Service Associate for a hybrid role. You will manage account records, transmit documents to Manila, and handle inquiries logged in Accenture Support, ensuring timely responses.

The position emphasizes accuracy, attention to detail, and strong communication. Responsibilities include monitoring T&E for resignations, sending exit-related notifications, and ensuring clearances in the Exit tool, with a morning shift and weekends off.

Qualifikationen

• Good communication skills are required.
• Strong organizational skills.
• Excellent time management.
• Experience handling bulk transactions is preferred.

Aufgaben

• Record account hard copies in Cebu and transmit to Manila (RTO at least twice weekly).
• Assign tickets and respond to inquiries logged in Accenture Support promptly.
• Send notifications on Exit related concerns.
• Check T&E accountability of resigning employees and provide clearance in Exit tool.
• Demonstrate critical thinking and keen attention to detail.

Kenntnisse

Good communication skills

Organizational skills

Time management

Bulk transactions experience

Tools

Excel

Outlook

Jobbeschreibung

Accenture PLC in Cebu City is seeking a Customer Service Associate for a hybrid role. You will manage account records, transmit documents to Manila, and handle inquiries logged in Accenture Support, ensuring timely responses.

The position emphasizes accuracy, attention to detail, and strong communication. Responsibilities include monitoring T&E for resignations, sending exit-related notifications, and ensuring clearances in the Exit tool, with a morning shift and weekends off.