DE033964-Customer Service Associate

Accenture in the Philippines; Cebu City; Híbrido; PHP 279 000 - 391 000; Tempo integral

Resumo da oferta

Accenture in the Philippines is seeking a Customer Service Associate in Cebu City with a hybrid work setup. You will handle document control, ticket assignments, and notifications related to employee exits, while ensuring accuracy and timeliness across the Manila and Cebu teams.

The role emphasizes strong communication, organization, and attention to detail to support smooth HR and payroll processes within a dynamic hybrid environment.

Qualificações

• At least 6 months of relevant work experience.
• Knowledgeable on MS Office applications (Excel, Outlook).
• Good communication skills.
• Good organizational skill.
• Time management.
• With experience on handling bulk transactions, preferred.

Responsabilidades

• Account hard copies accurately in Cebu and transmit to Manila (twice or more RTO in a week).
• Assign tickets and answer inquiries logged in Accenture Support on timely manner.
• Send notifications on Exit related concerns.
• Check T&E accountability of resigning employees.
• Provide clearance in Exit tool.
• Critical thinking.
• Keen to details.

Conhecimentos

Good communication skills

Good organizational skill

Time management

Bulk transactions handling

Formação académica

6 months of relevant work experience

Ferramentas

Excel

Outlook

Descrição da oferta de emprego

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

POSITION TITLE: Customer Service Associate

WORK SETUP: Hybrid

RESPONSIBILITIES:

• Account hard copies accurately in Cebu and transmit to Manila (twice or more RTO in a week)
• Assign tickets and answer inquiries logged in Accenture Support on timely manner
• Send notifications on Exit related concerns
• Check T&E accountability of resigning employees
• Provide clearance in Exit tool
• Critical thinking
• Keen to details

OTHERS:

Project Shift Schedule: Morning Shift

Project Rest Day: Weekends Off

Project/Team Location: Cebu City, e-Bloc Tower 2

SKILLS AND QUALIFICATIONS:

• At least 6 months of relevant work experience
• Knowledgeable on MS Office applications (Excel, Outlook)
• Good communication skills
• Good organizational skill
• Time management
• With experience on handling bulk transactions, preferred