Apply Now – Customer Service Associate | Accenture Cebu

Accenture; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO coverage

Free medicines for dependents

Expanded maternity leave up to 120/30

Employee Stock Purchase Plan

Paid sick and vacation leaves

Allowances and bonuses

Diversity and inclusion benefits

Flexible working arrangements

Upskilling and certifications

Job summary

Accenture Cebu is seeking a Customer Service Representative for a walk-in hiring event. The role involves handling customer service tasks daily, maintaining call quality, and meeting service standards. The position is on-site in Cebu City, Philippines, with shifts and holiday coverage as needed.

The company offers a range of benefits and encourages candidates to arrive early to complete the process for potential same-day offers.

Qualifications

• Excellent English communication skills.
• Open to college graduates with at least 6 months of BPO experience.
• Open to high school or college undergraduates with at least 2.5 years of BPO experience.
• Amenable to shifting schedules and working on holidays if needed.

Responsibilities

• Provide customer service support according to scope of work and service levels, ensuring quality and timely resolution.

Skills

Excellent English communication

BPO experience

Shift work readiness

Education

Open to college graduates

Job description

Accenture Cebu is currently looking for talented individuals for our Customer Service Representative. Join Our 1-Day Hiring for This Role!

Walk-In Details

Monday to Thursday (except holiday)

Accenture Cebu Recruitment Hub, 16th floor eBloc 2, Cebu IT Park, Cebu City

****Please bring 1 valid ID and wear casual attire

Why join early?

Arriving early gives you the best chance to complete the process and possibly receive a same-day job offer!

About the Role

As a Customer Service Representative, you will be performing the following tasks on a daily:

• Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You

The ideal candidate will have the following skills and experience:

• Excellent English Communication Skills
• Open to college graduates with at least 6 months of BPO experience
• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience
• Amenable to work on shifting schedule and during holidays if needed
• Willing to work in Cebu City, Cebu.

What’s in it for you? Start your Accenture journey to enjoy these benefits:

• HMO coverage (medical, dental, mental health) from day 1 of employment
• Free medicines for you and your dependents*
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Employee Stock Purchase Plan
• Paid Sick and Vacation Leaves
• Allowances, company bonuses, and performance incentives
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Flexible working arrangements
• Company-sponsored trainings like upskilling and certification
• Volunteering opportunities

Note

When asked “Source of Application” or “How did you hear about us?”, please select “MEDIA --> Job Boards --> JobStreet”

*Terms and conditions apply