Hybrid Voice & Email Customer Support Specialist

Cognizant Consulting; Philippines; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

Cognizant invites you to join our Customer Service Representatives team, delivering exceptional support for a global account. This hybrid role in Pangasinan focuses on accurate record handling, billing inquiries, and order management.

Ideal candidates bring 2 years of college or SHS completion, plus BPO voice experience. Strong communication skills and a customer-first mindset are essential for success.

Qualifications

• Must have completed at least 2 years in college or be a Senior High School graduate.
• 0-17 months and above BPO voice experience in any account is acceptable.
• Experience in foodservice or foodservice distribution is a plus.
• Proficient in Microsoft Office applications, especially Word and Excel.
• Strong customer service orientation and problem-solving skills.
• Excellent verbal and written communication skills.
• Willing to work in a hybrid setup in Pangasinan.

Responsibilities

• Provide customer service and support through voice interactions.
• Handle inquiries related to orders, account management, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process customer requests and update records accurately.
• Coordinate with internal teams to resolve issues efficiently.
• Deliver excellent customer experience while meeting performance metrics.
• Maintain compliance with company policies and procedures.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Microsoft Office (Word, Excel)

Education

Two years of college or SHS graduate

Tools

Microsoft Office (Word, Excel)

Job description

Cognizant invites you to join our Customer Service Representatives team, delivering exceptional support for a global account. This hybrid role in Pangasinan focuses on accurate record handling, billing inquiries, and order management.

Ideal candidates bring 2 years of college or SHS completion, plus BPO voice experience. Strong communication skills and a customer-first mindset are essential for success.