Global Account Customer Experience Specialist

Cognizant; Quezon City; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Cognizant Philippines in Quezon City is hiring Customer Service Representatives to deliver exceptional support for a global account. You will handle orders, inquiries, account management, billing, and deliveries while ensuring accurate records and positive customer experiences.

Senior High School graduates are welcome to apply; at least 18 months of BPO or customer service experience is preferred. Strong English communication, problem-solving, and a willingness to be onsite in Bridgetowne,

Qualifications

• Senior High School graduates welcome
• At least 18 months of BPO, call center, customer service, or customer support experience
• Excellent verbal and written English communication skills
• Strong problem-solving and customer handling skills
• Willing to work onsite in Bridgetowne, Quezon City

Responsabilités

• Provide customer service and customer support through voice interactions
• Handle customer inquiries related to orders, account management, billing, and deliveries
• Resolve customer concerns promptly and professionally
• Process customer requests and update customer records accurately
• Coordinate with internal teams to ensure efficient issue resolution
• Deliver excellent customer experience while achieving performance metrics
• Maintain compliance with company policies and procedures

Connaissances

Customer service experience

English communication

Problem solving

Formation

Senior High School Diploma

Description du poste

Cognizant Philippines in Quezon City is hiring Customer Service Representatives to deliver exceptional support for a global account. You will handle orders, inquiries, account management, billing, and deliveries while ensuring accurate records and positive customer experiences.

Senior High School graduates are welcome to apply; at least 18 months of BPO or customer service experience is preferred. Strong English communication, problem-solving, and a willingness to be onsite in Bridgetowne,