Global Social Care Specialist

BTBP Philippines OPC; Baguio; Sur place; PHP 201 000 - 290 000; Plein temps

Résumé du poste

A leading customer service provider in the Philippines is looking for a Customer Service Representative (CSR) to respond to inbound inquiries and assist customers with their account and ordering needs. The ideal candidate will have strong customer service skills, technical troubleshooting abilities, and a passion for enhancing the customer experience. This position offers the opportunity to work with an innovative international clientele focused on delivering exceptional service and support.

Qualifications

• 1+ years of experience in a customer support role.
• Strong phone contact handling skills.
• Ability to adapt to various customer personalities.

Responsabilités

• Respond to inbound phone calls and online inquiries from customers.
• Assist customers with account information and processing orders.
• Ensure an excellent customer experience across all interactions.

Connaissances

Customer service skills

Active listening

Telephone etiquette

Technical troubleshooting

Social media affinity

Description du poste

A leading customer service provider in the Philippines is looking for a Customer Service Representative (CSR) to respond to inbound inquiries and assist customers with their account and ordering needs. The ideal candidate will have strong customer service skills, technical troubleshooting abilities, and a passion for enhancing the customer experience. This position offers the opportunity to work with an innovative international clientele focused on delivering exceptional service and support.