Hybrid Cebu Customer Service Associate - Detail-Driven Support

Accenture in the Philippines; Cebu City; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate for a hybrid role based in Cebu City. Responsibilities include processing and transmitting hard copies from Cebu to Manila, handling inquiries, and managing exit-related communications.

The position emphasizes attention to detail, strong communication, and organizational skills, with a morning shift and weekends off. 6 months of relevant experience and proficiency in MS Office are preferred.

Qualifications

• At least 6 months of relevant work experience.
• Knowledgeable on MS Office applications (Excel, Outlook).
• Good communication skills.
• Good organizational skill.
• Time management.
• With experience on handling bulk transactions, preferred.

Responsibilities

• Account hard copies accurately in Cebu and transmit to Manila (twice or more RTO in a week).
• Assign tickets and answer inquiries logged in Accenture Support on timely manner.
• Send notifications on Exit related concerns.
• Check T&E accountability of resigning employees and provide clearance in Exit tool.
• Critical thinking.
• Keen to details.

Skills

Communication skills

Organizational skills

Time management

Attention to detail

Bulk transactions handling

Tools

MS Office (Excel)

MS Office (Outlook)

Job description

Accenture in the Philippines is seeking a Customer Service Associate for a hybrid role based in Cebu City. Responsibilities include processing and transmitting hard copies from Cebu to Manila, handling inquiries, and managing exit-related communications.

The position emphasizes attention to detail, strong communication, and organizational skills, with a morning shift and weekends off. 6 months of relevant experience and proficiency in MS Office are preferred.