DE033964-Customer Service Associate

Accenture in the Philippines; Cebu City; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate for a hybrid role based in Cebu City. Responsibilities include processing and transmitting hard copies from Cebu to Manila, handling inquiries, and managing exit-related communications.

The position emphasizes attention to detail, strong communication, and organizational skills, with a morning shift and weekends off. 6 months of relevant experience and proficiency in MS Office are preferred.

Qualifications

• At least 6 months of relevant work experience.
• Knowledgeable on MS Office applications (Excel, Outlook).
• Good communication skills.
• Good organizational skill.
• Time management.
• With experience on handling bulk transactions, preferred.

Responsibilities

• Account hard copies accurately in Cebu and transmit to Manila (twice or more RTO in a week).
• Assign tickets and answer inquiries logged in Accenture Support on timely manner.
• Send notifications on Exit related concerns.
• Check T&E accountability of resigning employees and provide clearance in Exit tool.
• Critical thinking.
• Keen to details.

Skills

Communication skills

Organizational skills

Time management

Attention to detail

Bulk transactions handling

Tools

MS Office (Excel)

MS Office (Outlook)

Job description

Job Description:

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE

Customer Service Associate

WORK SETUP

Hybrid

RESPONSIBILITIES

• Account hard copies accurately in Cebu and transmit to Manila (twice or more RTO in a week)
• Assign tickets and answer inquiries logged in Accenture Support on timely manner
• Send notifications on Exit related concerns
• Check T&E accountability of resigning employees and provide clearance in Exit tool
• Critical thinking
• Keen to details

OTHERS

• Project Shift Schedule: Morning Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Cebu City, e-Bloc Tower 2

SKILLS AND QUALIFICATIONS

• At least 6 months of relevant work experience
• Knowledgeable on MS Office applications (Excel, Outlook)
• Good communication skills
• Good organizational skill
• Time management
• With experience on handling bulk transactions, preferred