Customer Service Representative (Hybrid - Cebu)

Outsourced Quality Assured Services Pty; Cebu City; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Outsourced Quality Assured Services Pty in Cebu City seeks a Customer Service Representative for a hybrid role. You will answer inquiries, process information, and handle orders by phone or email, delivering polite and helpful service.

Based in Cebu City, you will work with cross-functional teams, maintain data accuracy, and support daily spreadsheets; the schedule is Thu-Mon 9:00 AM - 6:30 PM OR Sat-Wed 12:00 PM - 9:30 PM Manila time.

Qualifications

• At least 4 years' customer service experience.
• Ability to respond via phone and email.
• Excellent verbal and written communications skills.
• Must be able to multitask in a fast pace environment.
• Self-starter who is passionate about interacting with people and providing above average service levels.
• Proficient in Microsoft Office Suite.

Responsibilities

• Analyze requests, provide information or route to proper channel.
• Receive and respond to customer requests by phone and/or email.
• Provide troubleshooting solutions and assistance while using our website.
• Upload PODs (proof of delivery) and update exception reports.
• Fill, scan documents and print labels.
• Assist with daily spreadsheets.
• Create orders.
• Collaborate with teams to improve quality of service.
• Demonstrate great communication.

Skills

Customer service experience

Phone & email communication

Verbal & written communication

Multitasking in fast-paced environment

Interpersonal skills

Self-starter

Team player

Tools

Microsoft Office Suite

Job description

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Customer Service Representative (Hybrid - Cebu)

Full Time Employee

Job Summary

As a Customer Service Representative, you will interact with customers providing and processing information in response to inquiries and concerns

Job Description

About Us: Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila. Job Overview: As a Customer Service Representative, you will interact with customers providing and processing information in response to inquiries, concerns, and requests about products and services. Process documents for orders and complete data entry as received. The customer service department is the first point of contact for our customers. Must have excellent people skills while remaining calm and helpful in even the most frustrating situations. You will use a proactive approach in customer care that will help customers and improve your brand image. Responsibilities:

• Analyze requests, provide information requested or pinpoint who can best provide the information, and route the request to the proper channel.
• Receive and respond to customer requests by either telephone and/or email within a timely manner
• Provide customers with accurate troubleshooting solutions and assistance while using our website. (online bookings, tracking their shipment, updating status etc.)
• Uploading pods (proof of delivery) exceptions (damage), into our system, enter notes in WT and update Exception report
• Filling, scanning documents, print label
• Assist with daily spreadsheets
• Create orders
• Work closely with the department teams to enhance quality of service
• Great Communication skills
• All other tasks as assigned

Qualifications:

• At least 4 years' customer service experience
• Ability to respond via phone and email
• Excellent verbal and written communications skills
• Must be able to multitask in a fast pace environment
• Self-starter who is passionate about interacting with people and providing above average service levels
• Computer literate
• Good interpersonal skills, team player with a "get it done" attitude
• Conscientious and reliable, punctuality is critical
• Expert in Microsoft Office Suite

Work Schedule: Thursday - Monday : 9:00 AM - 6:30 PM OR Saturday - Wednesday: 12:00 PM - 9:30 PM Manila time (Lunch is 1 hour & 30 mins) Work Arrangement:Hybrid (Lexmark Plaza 3, Cardinal Rosales Ave. Cor Samar Loop, Cebu Business Park, 6000, Cebu City) Note:As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.