HVAC Sales & Service Coordinator

Guerilla; Mabalacat; On-site; PHP 391,000 - 670,000; Full time

Job summary

Guerilla is seeking a coordinator in the Philippines to act as the hub between customers, the office team, and field technicians. You will manage job scheduling, maintain records, and handle daily administration with a focus on accuracy and prompt service.

Responsibilities include assigning jobs in simPRO, processing quotes and invoices, and keeping calendars clash-free. Strong English communication and meticulous bookkeeping skills are essential in this role.

Qualifications

• Experience supporting a field-service or trades business with mobile technicians (e.g. HVAC, electrical, plumbing).
• Hands-on experience using SimPRO.
• Strong written and spoken English; comfortable dealing with customers by phone/email.
• Excellent organization, time management and attention to detail; able to juggle priorities.
• Solid administrative and bookkeeping basics: invoicing, AP/AR, PO processing.

Responsibilities

• Schedule and assign service and sales jobs to field technicians in simPRO.
• Create and process jobs; manage job cards and status updates in real time.
• Coordinate technician calendars and priorities for efficient daily run sheet.
• Prepare quotes, invoices, and purchase orders; monitor accounts payable/receivable.
• Handle customer inquiries via phone and email promptly and professionally.
• Book appointments and coordinate meetings and job schedules.
• Maintain and file correspondence, memos, and reports; keep vendor records updated.
• Take meeting minutes and provide general administrative support.

Skills

Field-service experience

SimPRO

Customer communication

Organization

Tools

SimPRO

Job description

Act as the coordination hub between customers, office team, and field technicians, managing job scheduling, maintaining accurate records, and handling day-to-day administration.Salary Range:35,000 - 60,000Shift Type:AU Shift [06:00 AM-03:00 PM PHT]

Job Responsibilities

• Schedule and assign service and sales jobs to field technicians in simPRO

• Job creation & processing of completed jobs

• Coordinate technician calendars and job priorities to keep the daily run sheet efficient and clash-free

• Create, update and close out job cards; keep job status and notes accurate in real time

• Prepare and process quotes and invoices

• Raise and receipt purchase orders for stock and parts

• Monitor accounts payable and receivable and follow up outstanding invoices

• Prepare sales, pay and cash journals and assist with basic bookkeeping

• Answer customer phone and email enquiries promptly and professionally

• Book appointments and coordinate meeting and job schedules

• Prepare correspondence, documents, memos and reports

• Maintain job files, vendor files and other operational records

• Take meeting minutes and provide general administrative support to the team

Skills & Qualifications

• Related experience supporting a field‐service or trades business with mobile technicians (e.g. compressed air, HVAC, refrigeration, electrical, plumbing, mechanical or similar

• Hands‑on experience using SimPRO

• Strong written and spoken English — comfortable dealing directly with customers by phone and email

• Excellent organisation, time management and attention to detail; able to juggle competing priorities

• Solid administrative and bookkeeping skills — invoicing, accounts payable/receivable, purchase orders