HVAC Customer Support Coordinator & Warranty Admin

vamasters, Inc.; Naga; On-site; PHP 167,000 - 279,000; Full time

Job summary

vamasters, Inc. seeks a friendly Customer Support Coordinator in the Philippines to handle inbound calls, back up the call center, and manage warranty, permit, and rebate paperwork. You’ll be the main contact point when staff are out and will keep follow-ups moving forward with a warm, professional phone manner.

Ideal candidates have excellent spoken English, good judgment, and strong communication skills. Experience in home services or with Housecall Pro is a plus, but the ability to learn

Qualifications

• Excellent spoken English and a clear, friendly phone presence.
• Previous experience in customer service, call handling, or administrative support.
• Experience with Housecall Pro, or the ability to learn it quickly.
• Comfortable submitting forms and applications by email and online.
• Sound judgment and good problem-solving skills.
• Punctual, careful, and self-motivated.
• Strong communication skills.

Responsibilities

• Handle inbound customer calls professionally and courteously.
• Back up the call center, and run it as the primary contact point when staff are absent.
• Process warranty claims and registrations, mostly through email and website submissions.
• Prepare and send in building permit applications.
• Fill out and send in rebate applications for customers.
• Follow up with customers, manufacturers, and local offices until every request is closed.
• Record calls, jobs, and customer information accurately in Housecall Pro.
• Help with general administrative tasks as needed.
• Use sound judgment to route urgent or complex situations to the right person.

Skills

Spoken English

Customer service

Communication skills

Sound judgment

Self-motivation

Punctuality

Phone presence

Tools

Housecall Pro

Job description

vamasters, Inc. seeks a friendly Customer Support Coordinator in the Philippines to handle inbound calls, back up the call center, and manage warranty, permit, and rebate paperwork. You’ll be the main contact point when staff are out and will keep follow-ups moving forward with a warm, professional phone manner.

Ideal candidates have excellent spoken English, good judgment, and strong communication skills. Experience in home services or with Housecall Pro is a plus, but the ability to learn