Human Resources Representative

Talent Map Global BPO Inc.; Angeles; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Night Shift Differential

SSS, PhilHealth, Pag-IBIG

13th-month pay

HMO coverage

Vacation and sick leave

Job summary

Talent Map Global BPO, Inc. in Angeles, Philippines, is seeking an HR Representative to provide day-to-day HR support, administer programs, and assist with onboarding, benefits, and compliance. The role uses ADP Workforce Now and Deltek Costpoint to maintain employee records and process personnel actions.

You will handle employee relations, inquiries, and documentation while ensuring strict confidentiality and adherence to U.S. and local employment laws.

Qualifications

• 2–4 years of HR experience including onboarding, employee relations, benefits, and leave administration.
• Hands-on experience with ADP Workforce Now and Deltek Costpoint for HR tasks.
• Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Working knowledge of employment laws and compliance requirements.

Responsibilities

• Serve as primary HR contact for policies, benefits, and employment matters.
• Respond to inquiries promptly and professionally.
• Assist with employee relations, PIPs, coaching, and separations.
• Coordinate onboarding and orientation for new hires.
• Administer leave programs and benefits enrollments.
• Process personnel actions and maintain accurate records.
• Ensure compliance with applicable laws and company policies.

Skills

ADP Workforce Now

Deltek Costpoint

MS Office (Outlook, Word, Excel, Power

Education

Associate's or Bachelor's degree in HR/Business Administration

Tools

ADP Workforce Now

Deltek Costpoint

Job description

About the role

The Human Resources Representative provides day-to-day human resources support to employees and management by administering HR programs and assisting with onboarding, employee relations, benefits administration, leave administration, HRIS maintenance, and compliance. This position serves as a trusted resource for employees while ensuring compliance with federal, state, and local employment laws. The HR Representative is responsible for maintaining accurate employee records and processing personnel actions utilizing ADP Workforce Now and Deltek Costpoint.

Key responsibilities

• Serve as the primary point of contact for employee questions regarding HR policies, procedures, benefits, and employment matters
• Respond to employee and management inquiries in a timely and professional manner
• Assist with employee relations matters, including disciplinary actions, performance improvement plans (PIPs), coaching documentation, and separation documentation
• Maintain strict confidentiality of employee information
• Coordinate new hire onboarding and orientation
• Process new hire paperwork, including I-9s, E-Verify, and employment eligibility documentation
• Assist employees with benefit enrollments, qualifying life events, and Open Enrollment
• Administer leave programs, including FMLA, ADA accommodations, military leave, and other protected leaves
• Process personnel actions, including new hires, promotions, transfers, compensation changes, status changes, and separations
• Ensure compliance with federal, state, and local employment laws and company policies

About you

• Associate's or Bachelor's degree in Human Resources, Business Administration, or a related field; equivalent relevant experience may be considered
• 2–4 years of Human Resources experience, covering employee relations, onboarding/offboarding, benefits, leave administration, and HR operations
• Hands-on experience with ADP Workforce Now and Deltek Costpoint for HR and personnel administration
• Proficiency in Microsoft Office Suite, particularly Outlook, Word, Excel, and PowerPoint
• Working knowledge of U.S. federal and state employment laws, including FMLA, ADA, COBRA, I-9, E-Verify, and applicable leave requirements
• Experience with HRIS data management, personnel actions, HR reporting, employee records, benefits, and leave administration
• Excellent written and verbal English communication and customer-service skills
• Strong employee relations, interpersonal, and relationship-building capabilities
• Excellent organization, time management, accuracy, and attention to detail
• Ability to manage multiple priorities and meet deadlines

About us

Talent Map Global BPO, Inc. is a global talent solutions and business process outsourcing company connecting skilled professionals in the Philippines with growing North American businesses. We build dedicated offshore teams across technology, finance and accounting, marketing, and enterprise operations. Our people-first culture is grounded in collaboration, integrity, continuous learning, and operational excellence. Team members gain meaningful exposure to international clients while building long-term careers in a supportive, performance-focused environment.

Benefits

• Competitive gross basic monthly salary, commensurate with the candidate's qualifications, relevant experience, certifications, and specialized technical expertise
• Night Shift Differential provided in accordance with applicable Philippine labor requirements and company policy
• Statutory Benefits - SSS, PhilHealth, Pag-IBIG, 13th-month pay, and applicable holiday pay in accordance with Philippine law
• HMO coverage subject to the eligibility date and terms stated in the employment offer and company policy
• Vacation and sick leave benefits subject to eligibility, accrual rules, and company policy