HR / Payroll Assistant

iSupport Worldwide

Metro Manila

On-site

PHP 357,000 - 580,000

Full time

4 days ago

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Benefits offered by this job

Above-industry salary

HMO & life insurance from day 1

Free learning & development courses

Dynamic company events

Promotion opportunities

Free meals and snacks

Job summary

iSupport Worldwide is seeking an HR/Payroll Assistant to support payroll administration, timekeeping, and onboarding. You will coordinate interviews, maintain HR records, and ensure compliance across HR operations.

The role covers Workday payroll activities, timekeeping support, and collaboration with payroll providers to resolve issues while maintaining data accuracy and confidentiality.

Qualifications

Bachelor's degree in HR, Business Admin, Accounting or related field.

Responsibilities

Support payroll processing in Workday and ensure data accuracy.
Review time and attendance records before payroll submission and resolve discrepancies.
Assist with onboarding, interview scheduling, and recruitment support.
Maintain HR records and ensure compliance across processes.
Support electronic file audits and documentation reviews.
Communicate deadlines and actions with HR, payroll, and stakeholders.

Skills

Payroll processing

Timekeeping

HR administration

Confidentiality

Communication

Attention to detail

Problem solving

Education

Bachelor's degree in HR/Business Admin/Accounting

Tools

Workday

OSV

Microsoft Teams

DocuSign

HRIS

ATS (Workday)

Job description

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Onsite)

What is your mission?

We are looking for a detail-oriented HR / Payroll Assistant to support payroll administration, timekeeping, employee payroll inquiries, recruiting coordination, onboarding, compliance tracking, and HR operations. This role is responsible for ensuring accurate payroll processing, reviewing time and attendance records, managing retroactive pay adjustments, supporting Workday payroll activities, coordinating interviews and onboarding, monitoring compliance requirements, maintaining HR documentation, and providing administrative support to ensure efficient and compliant HR and payroll functions.

You will provide the best service to our partner brands by performing these tasks:

Payroll & Timekeeping

Support payroll processing in Workday by entering, reviewing, and maintaining payroll-related data for accuracy and completeness.
Manage and monitor payroll cases with the payroll processor through OSV, ensuring timely follow-up and resolution.
Review and process retroactive pay adjustments, investigate payroll discrepancies, and verify correction accuracy.
Review employee time and attendance records before payroll submission and resolve identified discrepancies.
Support timekeeping administration, including monitoring time entries, following up on missing punches or approvals, and ensuring records are completed before payroll deadlines.
Track pay period schedules and payroll deadlines to ensure timely submission of required information.
Serve as a point of contact for employee payroll inquiries, researching issues and escalating complex concerns when necessary.
Maintain accurate payroll records, files, and documentation in compliance with company policies and recordkeeping requirements.

Recruiting & Onboarding Support

Schedule and conduct candidate interviews through Microsoft Teams and coordinate subsequent interview stages.
Prepare and distribute weekly recruiting reports and staffing summaries in coordination with recruitment stakeholders.
Post hard-to-fill positions on various job boards and recruitment platforms.
Update Workday onboarding records and staffing information as needed.
Coordinate new hire training activities, including scheduling sessions, conducting training, and tracking completion.
Arrange and coordinate employee onboarding-related activities, including professional headshot scheduling when required.

HR Administration & Compliance

Review and update HR tracking systems with employee check-in responses and related information.
Schedule employee HR check-ins and follow-up meetings as needed.
Monitor compliance training records and notify employees regarding outstanding requirements.
Support electronic file audits, records management, and documentation reviews.
Assist with HR projects, including I-9 audits, compliance reviews, audits, and job description updates.
Prepare and send DocuSign requests for policies, agreements, acknowledgments, and employment-related documents.
Track completion of performance reviews, employee goals, and required documentation.
Support account administration activities and employee record maintenance.
Process internal employee termination documentation and related administrative requirements.
Coordinate employee engagement and employer branding initiatives, including review and feedback campaigns.
Provide administrative support for filing, expense reporting, performance management activities, and general HR operations.
Communicate proactively with HR, Payroll, recruitment teams, and business stakeholders regarding deadlines, issues, and pending actions.
Perform other payroll and HR administrative duties as assigned.

Who are we looking for?

Bachelor's degree in Human Resources, Business Administration, Accounting, or a related field preferred.
1-2 years of experience in payroll processing, payroll support, payroll administration, or HR administration.
Experience supporting timekeeping processes, reviewing attendance records, and working within payroll deadlines.
Experience researching pay discrepancies, processing retroactive pay adjustments, and resolving payroll-related issues.
Experience coordinating interviews, onboarding activities, or recruitment support functions preferred.
Experience managing compliance-related administrative processes, including I-9 documentation, training compliance, audits, and performance review tracking preferred.
Proficiency or experience using Workday Payroll highly preferred.
Familiarity with Applicant Tracking Systems, particularly Workday, is an advantage.
Ability to manage payroll cases, HR records, documentation, and multiple deadline-driven tasks simultaneously.
Strong attention to detail and accuracy when handling sensitive payroll and employee information.
Strong organizational and time management skills.
Effective written and verbal communication skills.
Strong problem-solving skills and ability to escalat issues appropriately.
Ability to maintain strict confidentiality of employee and payroll records.
Ability to collaborate effectively with employees, HR teams, payroll providers, and stakeholders.