Human Resource Team Lead

ACCPRO International; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Sign-on Bonus

Day 1 HMO

Group Life Insurance

Leave Credits

13th Month Pay

Holiday Pay

OT Pay

Night Differential

Full Equipment

Job summary

ACCPRO International in Makati seeks an experienced HR Operations Lead to manage talent onboarding and employee lifecycle data across the team. You will oversee daily case management, process efficiency, and SOP improvements while acting as SME for queries and training delivery.

You will also support hiring efforts, develop team competency plans, and ensure service levels and stakeholder relationships meet expectations in a fast-paced shared services environment.

Qualifications

• Bachelor's degree in HR, Psychology or related field is required.
• Minimum of 3 years of experience in people/HR management and lifecycle.
• Experience in shared services and handling international candidates preferred.
• Proficiency with HRIS/ATS and data reporting tools.

Responsibilities

• Oversee talent/onboarding/employee lifecycle data management.
• Manage daily operations including case management and requests.
• Act as SME/escalation for process queries and training delivery.
• Support hiring and development plans; ensure SOPs and tools are up to date.
• Monitor service delivery, SLAs, and team utilization.
• Prepare HR workload and performance reports; coordinate status reports.

Skills

People management

HR management

Onboarding

Lifecycle data management

Ticket management

ATS/ERP systems

Stakeholder management

Data reporting

Process improvement

Education

Bachelor's degree in HR or related

Tools

Workday

Excel

ERP systems

Job description

DUTIES and RESPONSIBILITIES:

Service Delivery

• Responsible for talent/onboarding/employee lifecycle data management process and implementation.
• Responsible for the daily operational functions such as but not limited to case management, distribution, and assessment of related processes/requests.
• Responsible and ensures quality and efficiency of own work deliverables related to function on a daily basis.
• Act as the subject matter expert/escalation for the team and clarify their process-related queries.
• Support building the training plan, live training, in‑training, follow‑up training of new and existing procedures.
• Support in hiring and building the team's competency and capability.
• Contribute to developing, updating, and distributing the standard operating procedures and tools specific to the discipline.
• Manages the delivery of high‑quality services and ensures the team is working together to meet service delivery and service quality expectations
• Manage team utilization, work planning, and task distribution and accomplishments.
• Participate in preparing and evaluating the HR‑related reports on workload management, and service level agreement (SLA) achievement including quality and process efficiency.
• Responsible for submission and coordination of status report(s), as necessary
• Contribute to process/continuous improvement initiatives.
• Perform other related tasks that may be required from time to time

Leadership/People/Relationship Management

• Lead, and promote a culture of teamwork, innovation, and excellence in customer service
• Motivate, support, coach, and guide team members in daily operations and performance
• Discuss performance objectives for all team members in accordance with the company OKR
• Monitors and reviews of progress and accuracy of work direct efforts towards achieving agreed performance metrics and provides technical guidance on complex issues.
• Identify and manage opportunities for development across the team and implement development plans to grow people's competency and capability.
• Conducts periodic appraisal and required follow‑up in accordance with the work delivery and output, following the policies of the company.
• Build, Develop, and maintain effective working relationships with counterparts/stakeholders and HR partners to ensure a thorough understanding of the business and its support requirements.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Human Resource Management, Psychology, or any related course.
• Minimum of 3 years of experience in:
• People management
• HR management
• End‑to‑end employee lifecycle
• Ticket management
• Direct handling of international candidates
• Shared services environment
• Experience leading a team in a shared services industry serving global business/shared services.
• In‑depth knowledge and experience in Talent/Onboarding and employment Life Cycle Data Management.
• Expert of HR processes, systems, and tools within the various stages of the employee lifecycle.
• Has proven skills in managing, understanding, and execution of ATS/Hiring/ERP systems and tools, database functionality, and reporting.
• Knowledge and understanding of performance and quality metrics, goals, and service level implementation and assessment.
• Experience working in a multicultural environment and experience in a shared services environment is an advantage
• Demonstrated ability to manage stakeholder relationships across diverse geographies/locations and business area
• Extensive Experience in start – up, growing and fast paced organization is highly desirable.
• Flexibility and willingness to cover CET/AEST, whenever applicable

PREFERRED QUALIFICATIONS:

• Proficiency in Workday and/or any relevant ATS/Hiring/ERP system is an advantage.
• Has excellent knowledge and experience in Microsoft Office systems and tools (i.e. excel, word)
• Has experience in data reporting and analytics.
• Strong problem‑solving, relationship‑building, communications, and conflict management skills.
• Proven organizational skills with the ability to handle multiple priorities efficiently.
• Structured, accurate, systematic, and committed to delivering within deadlines.
• Ability to work independently knows the importance of achieving results through teamwork and delegation.
• Has the ability to take initiative and make sound judgments and decisions within applicable scope, procedures, and guidelines. scope
• Demonstrated knowledge of systems, processes, and procedures relevant to the work scope

BENEFITS OFFERED:

• Sign‑on Bonus: PHP 15,000 upon hiring
• Day 1 HMO +1 free dependent after 1 year
• Group Life Insurance
• 10 Leave Credits (20 Leave Credits after 1 year)
• Government Mandated Benefits
• Anniversary Bonus (can be received up to 200% of basic salary)
• 13th Month Pay
• Holiday Pay
• OT Pay
• 10% Night Differential
• Full Equipment: Laptop, Additional Monitor, Headset, Mouse