Human Resources Business Partner

Med-Metrix; Pasig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading company in the HR sector is seeking an HR Business Partner for Employee Relations in Pasig, Philippines. This role focuses on ensuring employees understand company policies and enhancing productivity. Responsibilities include managing employee relations, leading development programs, and navigating disciplinary actions. The ideal candidate has a bachelor’s degree in a relevant field and 3-5 years' experience in a BPO environment. Proficiency in English and project management skills are essential.

Qualifications

• 3 – 5 years of related working experience handling employee and labor relations in a BPO, call center environment.
• In-depth knowledge of labor law and practices in the Philippines.

Responsibilities

• Work closely with Sr. HR Manager on interpretation of HR policies.
• Lead development programs to foster company culture.
• Facilitates disciplinary actions and case investigations.

Skills

Strong written and verbal English communication skills

Good project management skills

Adept in MS Office and Excel applications

Education

Bachelor’s Degree in Psychology, Behavioral Sciences, HR Management or equivalent

Job description

Overview

Job Purpose: The HR Business Partner, Employee Relations ensures that employees within the organization understand the company policies and procedures. This role is responsible for planning and organizing programs that support and enhance employee productivity and engagement.

Responsibilities

• Work closely with Sr. HR Manager, serves as designated expert on the interpretation of human resources policies and labor laws for the Philippines and in administering projects for career development and commendations.
• Lead the development programs and foster the company’s culture ensuring all initiatives/activities are promoted and delivered.
• Facilitates disciplinary actions and case investigations including but not limited to notices issuance and serving of penalties to concerned employees with the assistance of immediate superior.
• Work with the Sr. HR Manager in developing and implementing the company’s code of conduct.
• Provide guidance and updates on company policies and work with the management and employees to promote a harmonious environment within the organization.
• Handle employee relations counseling and exit interviewing. Extensive interaction with Operations Leadership team.
• Ensure due process is followed consistently including processing of return-to-work notice.
• Provide advice and counsel to employees on employee relations issues and workplace practices.
• Conduct research and evaluation of existing policies to introduce new perspectives and applicable processes.
• Maintain HR resignation and discipline tracker.
• Process termination and other HRIS system updates.
• Performs other related duties as required and assigned by immediate superior.

Qualifications

• Bachelor’s Degree in Psychology, Behavioral Sciences, HR Management or equivalent.
• 3 – 5 years of related working experience handling employee and labor relations in a BPO, call center environment.
• In-depth knowledge of labor law and practices in the Philippines.
• Strong written and verbal English communication skills.
• Good project management skills and ability to communicate effectively with various levels in the organization.
• Adept in MS Office and Excel applications.

Working Conditions

• Work Set-Up: Onsite
• Work Schedule: US hours, 9PM to 5AM Manila Time
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.