Hub Operations Manager: Efficiency & KPI Growth

SPX Express; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

SPX Express is seeking a responsible leader to oversee daily hub operations and ensure efficient processes in a fast-paced logistics environment. The role emphasizes adherence to procedures and ongoing performance assessment.

The successful candidate will drive KPI improvements, implement process changes, and coordinate with agency teams while supporting customer escalation resolutions and general hub operations.

Qualifications

• Bachelor's degree or higher in related fields
• Has held a leadership role in a division or team within a warehouse or hub environment
• Minimum of 4 years experience in Supply Chain & Logistics Industry
• Experienced in e-commerce fulfilment
• Other tasks related to the operations of the hub

Responsibilities

• Oversee daily hub operations and ensure smooth functioning
• Ensure adherence to procedures, policies and regulations
• Lead team briefings, weekly staff meetings, and assess team performance
• Drive continuous improvement in hub KPIs
• Implement process improvement initiatives to enhance productivity
• Assist Customer Support with call-outs to resolve escalations
• Coordinate with agency coordinators to manage and support agency teams
• Handle additional hub operation tasks as needed

Skills

Leadership

Warehouse operations

KPIs

Process improvement

E-commerce fulfilment

Team management

Education

Bachelor's degree or higher

Job description

SPX Express is seeking a responsible leader to oversee daily hub operations and ensure efficient processes in a fast-paced logistics environment. The role emphasizes adherence to procedures and ongoing performance assessment.

The successful candidate will drive KPI improvements, implement process changes, and coordinate with agency teams while supporting customer escalation resolutions and general hub operations.