Hub Operations Lead: KPI & Process Improvement

SPX Express; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

SPX Express in Metro Manila is seeking an Operations Lead to oversee the daily hub operations and ensure smooth functioning. The role requires leading team briefings, enforcing policies, and continuously improving KPIs within a fast-paced hub environment.

You will drive process improvements, manage productivity projects, assist Customer Support with escalations, and coordinate with agency coordinators to support field teams. A strong focus on efficiency and regulatory compliance is essential.

Qualifications

• Bachelor's Degree or higher in related fields.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Team management

KPI tracking

Process improvement

E-commerce fulfilment

Education

Bachelor's degree

Job description

SPX Express in Metro Manila is seeking an Operations Lead to oversee the daily hub operations and ensure smooth functioning. The role requires leading team briefings, enforcing policies, and continuously improving KPIs within a fast-paced hub environment.

You will drive process improvements, manage productivity projects, assist Customer Support with escalations, and coordinate with agency coordinators to support field teams. A strong focus on efficiency and regulatory compliance is essential.