Hub Operations Lead: KPIs & Process Improvement

SPX Express; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

SPX Express in Manila is seeking a Hub Operations Lead to oversee daily hub operations, ensuring smooth and efficient functioning in a fast-paced logistics environment.

The role focuses on enforcing procedures, leading weekly team briefings, driving KPI improvements, implementing process initiatives, and coordinating with agency teams to support customer escalations.

A bachelor’s degree and leadership experience in warehouse/hub settings are required to perform effectively in this role.

Qualifications

• Bachelor's Degree or higher in related fields.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Education

Bachelor's Degree or higher in related fields

Job description

SPX Express in Manila is seeking a Hub Operations Lead to oversee daily hub operations, ensuring smooth and efficient functioning in a fast-paced logistics environment.

The role focuses on enforcing procedures, leading weekly team briefings, driving KPI improvements, implementing process initiatives, and coordinating with agency teams to support customer escalations.

A bachelor’s degree and leadership experience in warehouse/hub settings are required to perform effectively in this role.