Hub Operations Lead: Process & Performance Champion

SPX Express; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

SPX Express is seeking a Hub Operations Manager in Manila to oversee daily hub operations and ensure smooth, compliant workflows. The role requires leading briefings, weekly staff meetings, and ongoing performance assessments to drive KPI improvements.

You will implement process improvements to boost hub productivity, support the Customer Support team with escalations, and coordinate with agency coordinators to manage external teams and tasks as needed.

Qualifications

• Bachelor's Degree or higher in related fields.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Team management

KPI tracking

Process optimization

Supply chain awareness

Education

Bachelor's degree or higher in related fields

Job description

SPX Express is seeking a Hub Operations Manager in Manila to oversee daily hub operations and ensure smooth, compliant workflows. The role requires leading briefings, weekly staff meetings, and ongoing performance assessments to drive KPI improvements.

You will implement process improvements to boost hub productivity, support the Customer Support team with escalations, and coordinate with agency coordinators to manage external teams and tasks as needed.