Hub Operations Lead - Drive Efficiency & KPIs

SPX Express; Manila; On-site; PHP 446,000 - 725,000; Full time

Job summary

SPX Express is seeking a Hub Operations Supervisor to manage day-to-day hub activities in Manila, including inbounding, sorting, dispatch, and inventory control. You will monitor KPIs, produce hub reports, and support customer escalations while driving process improvements and handling payments.

The role requires a Bachelor's degree, 3+ years in logistics, leadership in a warehouse or hub, and proficiency in Microsoft Office. Willing to be assigned across the cluster and work shift schedules.

Qualifications

• Bachelor's degree holder.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Experience in a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on team schedules.
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations.

Skills

Leadership

Logistics experience

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

SPX Express is seeking a Hub Operations Supervisor to manage day-to-day hub activities in Manila, including inbounding, sorting, dispatch, and inventory control. You will monitor KPIs, produce hub reports, and support customer escalations while driving process improvements and handling payments.

The role requires a Bachelor's degree, 3+ years in logistics, leadership in a warehouse or hub, and proficiency in Microsoft Office. Willing to be assigned across the cluster and work shift schedules.